Independent Business Operations & Program Management Consultant who achieves results through objective analytics and integrity based leadership.
Results include:
Client: Worker Compensation Professional Financial Settlement Administration
• Redesigned Operations Intake process and team liberating $250K immediate OPEX savings
• Developed O/S enhancements and decision matrices for closing aged referrals providing corporate Exec Leadership Team improved visibility to active revenue generating inventory
Client: Worker Compensation Industry Healthcare Network Manager
• Reorganized Product and Intake teams resulting in 50% increase in first pass yield
• Led enhancement of Workforce Management system yielding over 20% improvement of overall call center productivity
Client: Industrial Manufacturer in Railway Maintenance Industry
• Led a delivery Team of 6 Operations Subject Matter Expert Consultants
• Led OE Team that completed critical product assembly yielding $1.3M in EOY client Revenue

One Call designed and deployed innovative healthcare products & solutions to connect injured workers with quality provider networks across a multitude of services they may require.
Responsibilities and Results include:
• Championed the leadership and oversight of the operations efforts while steering all workflows, and continuous improvement initiatives.
• Trailblazed the enactment of a blueprint for growth, profitability, productivity, and cost containment.
• Presided over an $18M dollar budget while providing executive leadership to several dynamic teams to include Process Engineers (7), Quality Assurance Associates (45), and Training Professionals (12) that served the Operations Dept for One Call's Call Center.
• Captured $12M in cost take-out across the enterprise in 3.5 years through process reengineering.
• Delivered $1M in recurring annual savings through transition of banking services.
• Boosted customer satisfaction ratings by reengineering onboarding and training programs.

As Associate Partner:
• Facilitated all program management and delivery portfolio leadership for supply chain management, enterprise asset management (EAM) and business process improvement solution consulting teams.
• Assembled and led more than 50 Service Area Managers, Managing Consultants, and Consultants within IBM GBS’s Public Sector Operations Practice Area.
• Supported training and certification of 8 consultants achieving Lean Six-Sigma Black Belt.
• Cultivated professional relationships to establish long-term profitable partnerships.

As Sr. Engagement Leader:
• Sr. Program Manager for Federal Bureau of Investigation (FBI)
– Design and Implementation of High value Enterprise Asset Management System
(Procurement and Maintenance) yielding the bureau >$4M in annualized cost
avoidance & savings.
• Enterprise CPI Black Belt for Dept of Veterans Health Administration (VHA)
– Analyzed and developed recommendations to VA Hospital business processes
resulting >$8M savings