Established a Human-In-The-Loop team for Amazon Style, Amazon’s first ever fashion retail store powered by AI. Built and scaled a team of 9 machine learning associates responsible for driving AI training through in-store customer recommendations. Transitioned to Amazon Go as end-to-end program owner of Go-to-Market Enablement operations for 23 Amazon Go stores, focused on package pickup and returns. Owned full program P&L, managed ongoing program improvements and new initiatives through a robust program roadmap.

Key Accomplishments:
-Developed and launched a field enablement program to Amazon Go locations, resulting in a 4% incremental increase in weekly average sales.
-Spearheaded the launch of the first-ever customer styling program for Amazon Style, driving a 7% increase in overall customer conversion.
-Built and managed a team of ML associates to deliver a 6% average customer conversion by providing high quality apparel recommendations and style advice.

Employee #59, founding member of the Styling Field Operations/Enablement Team. Scaled the styling organization from startup to 5,000+ stylists, expansion into multiple business lines and international markets.

Key Accomplishments:
-Spearheaded the conversion of global new hire onboarding into a virtual program in 2020. Onboarded 2500 new hires within 6 months to meet business-critical goals.
-Developed, implemented, and evaluated global training programs for 5,000+ stylists across 5 business lines and global market expansions.
-Developed training programs including e-learning and in-person workshops, enabling the launch of 5+ net new business lines.
-Developed and implemented field train-the-trainer strategy to ensure seamless and consistent rollout of learning programs across 8 regional hubs.
-Led planning and production of in-person and virtual styling events across 6 regions for 200+ leaders and 3000+ stylists.

Prepared press materials, monitored media coverage and managed high-volume media inquiries.
Supported planning and execution of new market launch events and in-flight activations.
Managed photo and video shoots, coordinated travel for media, celebrities, and VIPs.

Provided PR and administrative support, coordinated press mailings and client events.
Recruited, trained, and managed agency interns.