Partner with organizational leaders and training team to provide training sessions and training programs for health system entities and clinical staff of the Epic EMR system and other interfacing systems. Participate in workflow design and system build to gain in-depth knowledge of operational needs and ensure the system design supports those workflows.
• Guide program and content development process and ensure the delivery of quality, tailored programs that fit department's individual needs.
• Create an engaging and interactive learning atmosphere using a range of facilitation tools and approaches, including a remote access approach for virtual classes to promote participation and assure high-quality delivery of learning objectives.
• Identify changes in workflow and develop curriculum and training plans to support the changes in accordance with needs assessment.

Recruited to manage a robust annual calendar of training projects. Served as lead coach, trainer, and facilitator and supported clients in reaching their target HR objectives and other educational outcomes. Key contributor to designing and implementing an instructor-led curriculum, as well as orchestrating consultations, surveys, trainings, and other related services.
• Created and administered 50+ participant training sessions for academic, healthcare, and small business organizations.
• Co-facilitated workshops in partnership with Human Resource Specialists on DEI and human resource topics.
• Conducted client consultations to identify gaps then recommended solutions to produce desired training outcomes.
• Performed in-depth industry research to maintain teams' competencies pertaining to the latest trends, emerging technologies, and innovative methodologies.
• Established tools for assessing data which included the measuring of facilitator effectiveness and business impact of per

Served in a 3-month contract position to fulfill training needs and assist in training initiatives for perioperative services utilizing the Epic EMR.

• Provided end-user training for clinical staff in a classroom setting. Conducted virtual training classes using a variety of training resources for offsite end users.
• Created and updated workflow processes for educators and training department.
• Enhanced training delivery processes and procedures.
• Updated curriculum by incorporating new workflows, policies, and procedures.
• Provided analysis and testing of Epic applications for training environments.
• Resolved incidents related to workflows and technical issues experienced by clinicians who use the Epic electronic medical record.

Filled key leadership roles within various development initiatives geared toward educating health care workers on how to use clinical information systems and diversity strategies to improve patient outcomes.

Diversity, Equity & Inclusion
• Partnered with Just Health Collective and delivered fireside DEI chats guiding organizations in creating cultures of belonging and enabling a fair and just opportunity for everyone to achieve optimal health.
• Orchestrated DEI Days of Understanding initiative for 15K employees. Collaborated with Chief Inclusion, Diversity, & Health Equity Officer and led rollout events at Stanford Health Care, Stanford Children's Hospital, and Stanford School of Medicine.
• Collaborated with co-chairs of Asian and Pacific Islander and Latinx ERGs on strategy, recruitment, and program development.
• Designed and coordinated the George Floyd candlelight vigil with active participation of the executive leadership team including the Chief Executive Officer

Managed and provided training on usage to facilitate ambulatory and inpatient implementation of the Epic software. Led a 15- person team in developing and establishing a hospital-wide eChart training program. Engaged stakeholders and senior leadership in strengthening individual skills and capabilities through the development of a targeted curriculum.

Participated as a training contractor in the one-month implementation of ICD-10 Epic upgrades for Washington Hospital in Fremont, California.

• Conducted ICD-10 training classes for physicians and hospital staff members. Epic ICD-10 training consisted of presentations, handouts, and e-learnings.
• Assigned to create and lead the e-learning training. Functioned in the role of project manager for creating e-learning ICD-10 training modules.
• Provided support in person and via ICD-10 Hotline.
• Worked closely with the coders and managers from the Clinical Documentation Improvement Team in Health Information Management.
• Provided analysis and testing of Epic applications for training environments. Reviewed and tested new builds and releases prior to implementing in the live environment.
• Reported discrepancies to the Application Coordinators and tracked issues using various tracking applications.

Participated as a training contractor in the implementation of Epic upgrades for Washington Hospital in Fremont, California.

• Provided end-user training for physicians in a classroom setting. Conducted virtual Epic computerized provider order entry classes for distant end users.
• Updated lesson plans to include system functionality improvements prior to implementation.
• Provided analysis and testing of Epic applications for training environments. Reviewed and tested new builds and releases prior to implementing in the production environment. Reported discrepancies to the analysts and tracked issues using spreadsheets located in SharePoint.
• Provided elbow support for physician end users and other hospital staff.

Participated as a training contractor in the go live stabilization for Sutter Health Sacramento Sierra Region and West Bay Region of California.

• Conducted virtual training classes via Microsoft Office Live Meeting for new hire physicians in the East and West Bay Region of California. Set up live meetings and coordinated training schedules for trainees with training coaches located in the East and West Bay Region.
• Facilitated, scheduled, and conducted daily training classes via face-to-face and virtual training; administered proficiency assessments. Trained in the following Epic applications: Epic 2014 upgrades, Inpatient, CPOE, Behavioral Health, and Stork.
• Participated in Cyber Cafes, Prep Rallies, and meetings in the preparation for go live support for end users.
• Provided elbow support during go live for physicians, nursing staff, and hospital staff.
• Functioned as liaison between physicians and analysts in addressing system functionality issues.