Certifications

AWS Certified Cloud Practitioner

Sector Experience

Financial Services
Healthcare
Real Estate
Retail
Technology

Languages

English

Experience

JLL Management Consulting
Senior Digital Transformation Leader
1/2019 - Present
Directed a global team in building a property solution across Americas, EMEA and Asia Pacific markets.
 Provided strategic technical direction, and executive oversight across the agile business, product, and engineering teams.
 Enabled clients to maintain their commercial real estate property information at real-time from any global systems. Gained 15% lift in conversion with 50% adoption in just eight weeks across the UK and Australian market.
Sears Holdings Corporation Corporate Strategy & Development
Senior Director, Technology Strategy & Delivery
1/2015 - 12/2018
Oversaw a technology organization with high impact global team of 100 employees. Provided strategic guidance to product and engineering leaders, enterprise architects, project managers, engineers, and DevSecOps practice leaders in building technology strategy, roadmap, delivery and operations.
Sears Holdings Corporation Corporate Strategy & Development
Engineering Director, Delivery
1/2011 - 12/2014
Headed Omni channel program to integrate stores and online, resulting in 20% uplift to CSAT, 10% gain to sales with a drastic cost reduction.
Sears Holdings Corporation Corporate Strategy & Development
Senior Manager, Product and Program Delivery
1/2009 - 12/2010
Transformed Sears.com online marketplace storefront with partnership across 5000 sellers to add $300M to the top line with a 15% incremental margin. Developed efficiencies in new seller onboarding process and product assortment grew from $3M to $75M items in one year.
Allstate Insurance Company Corporate Strategy & Development
Senior Manager, Delivery Consultant
1/2006 - 12/2008
Pioneered the setup of various business capabilities to Allstate Financial Contact Center via the implementation of 100% call recording, IVR, speech analytics system and customer feedback application.
Allstate Insurance Company Corporate Strategy & Development
Manager, Program Delivery
1/2002 - 12/2005
Managed build-out of agent and member web portal AccessAllstate.com to improve the ease of doing business across US. Partnered with Microsoft and Avanade to build the platform.
Scheyer-Austin LTD Management Consulting
Account Practice Lead /Technology Consultant
1/1999 - 12/2001
Oversaw the consulting practice advising clients nationwide with account management, solutioning, and delivery responsibilities of E-commerce suite and mobile apps.