Functional Skills
Benchmarking
Business Analysis
Business Planning
Customer Experience
Digital Marketing / Advertising
Financial Modeling
Go-to-market Strategy
Innovation Management
Market Research
Media Strategy
Revenue Cycle Optimization
Strategic Planning
Workshop Facilitation
Software Skills
Adobe Photoshop
Adobe Creative Cloud
Airtable
Canva
Dropbox
Google Analytics
Microsoft Office
Shopify
Sector Experience
Consumer Goods
Life Sciences & Pharma
Media & Entertainment
Retail
Social & Public Sector
Languages
Spanish
English
French
Top Consulting Firms
Experience
Independent Consultant
Management Consulting
Retail Innovation and Customer Experience Strategist
3/2018 - Present
• Led innovation tours and workshops to help retailers and brands like Nestle, Visa, Adidas, and Farfetch design leading customer-centered strategies and experiences
• Built social media strategy to connect with 1M+ audience across 8 channels, grow client’s top line, and enhance the ROI of two global brand teams’ programs.
• Conducted store visits to audit the mobile phone shopping customer experience for 7 companies, and embed insights into a customer journey blueprint
• Built social media strategy to connect with 1M+ audience across 8 channels, grow client’s top line, and enhance the ROI of two global brand teams’ programs.
• Conducted store visits to audit the mobile phone shopping customer experience for 7 companies, and embed insights into a customer journey blueprint
Accenture
Management Consulting
Senior Manager, Customer Innovation Network, UK Retail Lead
3/2013 - 3/2018
• Led C-suite executive workshops at Accenture’s Innovation Center to 1) showcase the future of retail and consumer goods, 2) identify and size market opportunities and 3) connect clients to experts, startups and emerging tech.
• Launched an immersive 25+ brand Store of the Future called The World of ME in London and Singapore
• Delivered over 50 innovation tours across London, NYC, Chicago, Milan and Sao Paulo on world-class customer experience design.
• Launched an immersive 25+ brand Store of the Future called The World of ME in London and Singapore
• Delivered over 50 innovation tours across London, NYC, Chicago, Milan and Sao Paulo on world-class customer experience design.
Accenture
Management Consulting
Strategy Manager
8/2007 - 12/2012
• Conducted research to identify $1B+ digital business ideas
• Rolled out strategic planning process for 15 brand and cross-functional teams
• Created go-to-market strategy for Accenture Development Partnerships and Sustainability practices
• Developed a B2B social media strategy and roadmap
• Audited diversity and inclusion marketing campaigns
• Conducted benchmarking study of 18 corporate innovation centers and recommended opportunities to increase client’s ROI
• Rolled out strategic planning process for 15 brand and cross-functional teams
• Created go-to-market strategy for Accenture Development Partnerships and Sustainability practices
• Developed a B2B social media strategy and roadmap
• Audited diversity and inclusion marketing campaigns
• Conducted benchmarking study of 18 corporate innovation centers and recommended opportunities to increase client’s ROI
Turner Broadcasting System
Corporate Strategy & Development
MBA Summer Intern
5/2006 - 8/2006
Researched and sized gaming opportunity for a cable TV network; identified industry and consumer trends; and summarized the competitive landscape. Used findings to inform and recommend integrated gaming strategy.