Interacted with cross-functional stakeholders, executives, project managers, senior management, and subject matter experts in Infrastructure Governance consultancy sessions to develop and launch strategic and operational initiatives.
Developed and implemented business system solutions and subject matter expertise for the Marketing and Strategy team. Utilized MS SharePoint to achieve a 13% improvement in coding efficiency. Drove internal change management strategies.

Tasked to manage and monitor a large caseload and fulfill broker and client expectations. Proactively supported positive communications between stakeholders. Utilized analytical and risk management strategies to ensure the distribution and utilization of financial, legal, and medical information complied with policy guidelines.
Chaired the Digital Transformation Committees and engaged in project management

Initiated and nurtured partnerships with employers throughout the Toronto area to gain employment for adults with developmental disabilities. Interacted with a range of business types, including the restaurant, retail, and transportation, to promote hiring and onboarding of adults with developmental disabilities.