Functional Skills
Project Management
Product Strategy
Customer Experience
Program Management
Digital Experience Design
Technology Strategy
Recruiting Process Design
Learning & Development
Software Skills
SQL
Figma
Jira
Workday
Python
Certifications
CSMCertified Scrum Master
Sector Experience
Social & Public Sector
Technology
Languages
English
Experience
Education Alleyways
Start-Up
Founder / Financial Aid and University Admissions Consultant
1/2019 - 5/2022
- Led soft launch of services, provided college search, application, and financial aid guidance
- Counseled clients through goal setting, provided options, strategy, and financial planning
- Created product vision and roadmap, coordinate between teams to ensure product delivery
- Designed prototypes of CRM/SRM interface and conducted user experience research
- Conducted stakeholder interviews/surveys and analyze data to refine the product backlog
- Counseled clients through goal setting, provided options, strategy, and financial planning
- Created product vision and roadmap, coordinate between teams to ensure product delivery
- Designed prototypes of CRM/SRM interface and conducted user experience research
- Conducted stakeholder interviews/surveys and analyze data to refine the product backlog
University of San Francisco
Human Resources
Assistant Director of Student Employment/Financial Aid
10/2018 - 2/2021
- Collaborated with HR, Finance, and IT for Workday deliverables
- Led Workday training for 100+ managers
- Assisted with the configuration of business processes for student hiring, led testing
- Implemented a new Workday student hiring process and workflow, reduced hiring time by 50%
- Led QA initiatives to improve financial aid services: decreased appeal review time by 25%; reduced Title IV audit findings to 0; decreased office email response time by over 33%
- Supervised a team of 8
- Led Workday training for 100+ managers
- Assisted with the configuration of business processes for student hiring, led testing
- Implemented a new Workday student hiring process and workflow, reduced hiring time by 50%
- Led QA initiatives to improve financial aid services: decreased appeal review time by 25%; reduced Title IV audit findings to 0; decreased office email response time by over 33%
- Supervised a team of 8
InsideTrack
Other
Student Success Coach
7/2017 - 10/2018
- Provided coaching with flexible capacity for 100+ students monthly
- Assisted diverse student population, removed application and registration roadblocks to foster student success
- Collaborated with campus partners on program changes and seasonal ramp ups, maintained and utilized large data sets on student information to inform decision making and pivot for successful change management
- Led professional development trainings on coaching of veteran, non-traditional students, and VA benefits
- Assisted diverse student population, removed application and registration roadblocks to foster student success
- Collaborated with campus partners on program changes and seasonal ramp ups, maintained and utilized large data sets on student information to inform decision making and pivot for successful change management
- Led professional development trainings on coaching of veteran, non-traditional students, and VA benefits
San Jose State University
Other
Residence Hall Coordinator
2/2015 - 5/2016
- Oversaw the operation of a 2000+ person apartment complex
- Supervised 20 resident assistants and 1 office coordinator, promoted teamwork, and managed a duty schedule for four desks with a payroll budget of $500,000+
- Performed conflict resolution and crisis management for residents
- Chaired Student Staff Training Committee, organized over 200 hours of training
- Created and oversaw 6 partnerships with off-campus agencies for student programming
- Managed programming budget of over $70,000
- Supervised 20 resident assistants and 1 office coordinator, promoted teamwork, and managed a duty schedule for four desks with a payroll budget of $500,000+
- Performed conflict resolution and crisis management for residents
- Chaired Student Staff Training Committee, organized over 200 hours of training
- Created and oversaw 6 partnerships with off-campus agencies for student programming
- Managed programming budget of over $70,000
Notre Dame de Namur
Other
Residence Hall Coordinator
1/2015 - 12/2015
- Responsible for recruitment, training, and supervision of 14 resident advisors and supervision of two professional staff members
- Oversaw 3 residence halls for 450 students, promoting co-curricular education, community development, the campus move in process, and managed budget of $20,000 for programming needs
- Responsible for student safety, judicial enforcement/documentation, Title IX and sexual assault/crisis management via duty rotation
- Oversaw 3 residence halls for 450 students, promoting co-curricular education, community development, the campus move in process, and managed budget of $20,000 for programming needs
- Responsible for student safety, judicial enforcement/documentation, Title IX and sexual assault/crisis management via duty rotation
Campus Labs
Other
Campus Success and Higher Education Assessment Intern
9/2014 - 12/2014
- Served as quality assurance for publication of college assessment projects following urgent deadlines
- Organized large scale data uploads from assessments with over 15,000 participants, and extracted relevant data for benchmarking and data visualization via internal, proprietary software
- Created and edited 25-50 assessments for partner campuses each week
- Taught campuses best practices for assessments to ensure reliable and valid data
- Organized large scale data uploads from assessments with over 15,000 participants, and extracted relevant data for benchmarking and data visualization via internal, proprietary software
- Created and edited 25-50 assessments for partner campuses each week
- Taught campuses best practices for assessments to ensure reliable and valid data
State University of New York at Buffalo
Other
Assistant Hall Director
8/2012 - 7/2014
- Responsible for the supervision and direction of 16 resident advisors (RAs) and over 500 upper-level student
- Advised residence hall government and RAs on programming, conflict resolution, and organization skills
- Managed an area programming budget of over $12,000
- Responsible for crisis management and risk assessment via a duty rotation to ensure safety of 2,100 residents
- Created cross departmental programs and academic interventions for students
- Awarded Advisor of the Year
- Advised residence hall government and RAs on programming, conflict resolution, and organization skills
- Managed an area programming budget of over $12,000
- Responsible for crisis management and risk assessment via a duty rotation to ensure safety of 2,100 residents
- Created cross departmental programs and academic interventions for students
- Awarded Advisor of the Year
State University of New York at Buffalo
Other
Paraprofessional Leadership Class Instructor
1/2013 - 5/2014
- Taught leadership and team building skills to new paraprofessional candidates
- Managed and tracked student learning objectives/goals
- Actively used innovative technologies to organize class sessions and assignments
- Managed and tracked student learning objectives/goals
- Actively used innovative technologies to organize class sessions and assignments