- Promoted to manage team of 3 responsible for creating superior ISDC customer experience from pre-sales, close, engagement,
upsell
- Created a Voice of the Customer program from mapping out the customer journey across personas, identifying collection points
and operationalizing customer insights to drive action across departments (Product, Customer Success, Sales, & Support)

- Customer success premium service for the company’s most strategic customers ($250K ARR+), on building best-in-class sales organizations (Pure Storage, NetApp, AMEX), ultimately driving customer satisfaction and retention
- Focused on 3 areas: Change management to drive user adoption, Strategy & Analytics to optimize sales processes, and Business Value Reviews and success stories to demonstrate ROI
- Worked on internal top strategic initiatives including partnerships and corporate strategy

- Defined strategy to scale service guiding international students in enhancing their professional skills in business / tech through programs with top-tier mentorship, structured curriculum and real-world externships w partner startups
- Formed / structured externships with Silicon Valley startups in PM, data analytics and marketing
- Formed partnerships with study abroad agencies, Evaluated contract terms while navigating cultural differences; presented online webinars with 500+ attendees

1)Created internal tool for calculating ROI and cost of acquisition by channel 2)Analyzed Google Analytics to find bottlenecks; conducted A/B tests to increase onboarding conversion 3)Improved referral program through customer and historical analysis resulting in lower CAC 4)Performed segmentation analysis to understand demographics and psychographics of customers and identify those with highest lifetime value 5) Worked across teams (design and product) on designing new maternity product launch

Human capital expert in people strategy, incentive design, talent management, broad-based rewards and executive compensation; Project Manager: lead 5-6 teams simultaneously, coach 1-4 analysts to perform data analyses ensuring accuracy, liaise with client and ensure timely deliverable, draft recommendations and present findings to C-level clients