Functional Skills
Change Management / Org Design
Go-to-market Strategy
Digital Marketing / Advertising
Customer Experience
Digital Experience Design
Sector Experience
Life Sciences & Pharma
Big 4 Accounting
Fortune 500
Top Consulting Firms
Experience
Strategic Consulting Services
Management Consulting
Chief Free Thinker
9/2018 - Present
Advancing the commercial mindset in the life sciences industry to break boundaries and disrupt outdated methodologies used to define the medical and commercial strategy. Employing a design-thinking framework incorporated with impact models and fueled by agile management to drive innovation into the engagement model and create business results while transforming customer experience and patient support across commercial and medical affairs.
Merck
Marketing
International Digital Workstream Leader
3/2010 - 8/2016
Transforming customer engagement by partnering with >50 markets to launch customer facing, multichannel capabilities and sales rep orchestration model, develop the roadmap for channel and data integration and define the go-to- market strategy while bringing new and innovative solutions to markets.
Pfizer
Marketing
Director of CX
12/2003 - 3/2010
Led the transformation of the marketing mix through strategic and operational initiatives utilizing multichannel
innovation across all customer types, while evolving elements of closed loop marketing and influencing the overall multichannel business strategy and channel transformation.
innovation across all customer types, while evolving elements of closed loop marketing and influencing the overall multichannel business strategy and channel transformation.
Deloitte
Management Consulting
Senior Manager
1/2001 - 12/2002
Life Sciences