• Developed Large Language Model (LLM): Created a sophisticated LLM utilizing OpenAI's API via Azure to automate processes, reduce operational costs by 30%, and improve user satisfaction.
• Designed Out-of-Stock (OOS) Prediction Model: Developed a data model with 85% predictive accuracy for a CPG company, leading to a 20% reduction in lost sales due to stockouts.
• Developed and oversaw the analytics strategy to drive data-driven decision-making across claims, retention, marketing, digital initiatives, contact center operations, and direct mail campaigns.
• Optimized analytics initiatives across multiple channels, collaborating closely with cross-functional business units.
• Supervised a team of data scientists to establishing and enforcing standards and best practices to ensure high-quality outputs.

Lead I.T. operations and strategic planning for business units that generate $200 million annually. Oversaw product roadmapping, development, quality assurance, desktop support, and vendor management. Supervise a team of 15 in the development of proprietary systems supporting over 2 million users annually. Manage a workforce of 27 staff members (FTEs and Contractors) and an annual budget of $3.5 million.
● • Formulated the vision and oversaw the implementation of innovative solutions at the outset of COVID-19, which resulted in a 500% increase in Digital Sales YOY
• Identified critical issues and collaborated to create a blueprint to to update technology architecture to elevating user experience, optimizing code complexity, and realizing a 50% reduction in maintenance costs
• Implemented improvements to GTM processes by transforming IT and Organization interaction processes, fostering a culture of collaboration and productivity, and refining functionality and operational processes f

Strive Client/Role: Washington Post/Technical Delivery Manager
Guided the comprehensive client onboarding process onto the ArcXP Platform, entailing completed digital transformations for the client technology stack. Supervised the mobile app team in devising and implementing a strategic mobile delivery plan to achieve revenue objectives. Evaluated and improved the performance of various development teams, establishing and implementing an operational prioritization standard. Managed financial projections to maximize business outcomes and deliverables. Orchestrated the creation and facilitation of project roadmaps to ensure successful project execution.
• Achieved $7M in additional revenue by creating products that generated additional revenue for clients, and then sold the client on paying us to build more functionality for client signed additional SOWs.
• Generated four client facing SOWs and on-boarded clients onto the Arc Publishing Platform, valued at $8.7M.
• Identified opportu

Planned, executed, and oversaw intricate projects from inception to completion, consistently delivering within budget and timeline. Cultivated and sustained high-level engagement between business clients and technical domains throughout project life cycles to enhance outcomes and deliverables. Directed a multi-phase merger and acquisition team throughout the acquisition and integration process of over 157 Physical Therapy clinics. Collaborated closely with customers and stakeholders to identify and define features and technical user stories. Demonstrated the role's significance in aligning with customer objectives.
• Lead a cross-functional M&A team of 43 professionals to manage the onboarding of 157 acquired clinics over 11 months.
• Led the system integration development team and facilitated integration with 27 distinct partners.
• Implemented an automated system to receive patient documents and seamlessly populate information into ATI's onboarding system, significantly reducing t

Developed process models, specifications, diagrams, and charts to translate user requirements into functional specifications. Managed the Midwest region of the NAPEC innovation conference project and supervised a team of 48 professionals.
• Managed business conference that awarded as The 10 Hottest Events for Entrepreneurs by FORBES.
• Supervised cross-functional team of 48 geographically displaced (Chicago, NYC, DC, India, and Europe).