Recruited to Skyhigh Security’s executive team after its $1B+ carve-out from the McAfee enterprise portfolio, responsible for building and improving the company’s operational foundation and ensuring continued financial strength post-company launch. Led cross-functional initiatives to stabilize the business, simplified processes, and set it up for long-term success, while maintaining 20%+ EBITDA.

* Led Skyhigh’s separation from McAfee, managing the TSLA wind-down to avoid penalties and gain full independence.
* Reduced cloud COGS 30%+ by fixing inefficiencies, renegotiating vendor contracts, and adding regional POPs.
* Built a shared services model for Legal, Procurement, and IT, minimizing G&A expense to invest in go-to-market and R&D.
* Simplified operations by using existing systems and processes and adding new ones only when necessary.
* Drove CISA Attestation across portfolio, laying prerequisite foundation for massive growth with federal customers.

Brought in by the CEO to stabilize operations, drive executive alignment, and prepare the company for its next growth phase under private equity ownership. Led cross-functional strategic projects, ensuring continuity through executive transitions, major infrastructure migrations, and key partnership expansions.


Turned around a stalled $20M data center migration project, renegotiating vendor terms and avoiding a 40% one-time infrastructure penalty with major EBITDA and business implications.
Kept business steady after CEO/CFO departures and stepped in as Interim Head of Customer Success
Developed company-wide dashboards, OKRs, and executive reporting process, improving decision-making at the board level.
Led operational readiness for a major reseller partnership, ensuring smooth integration and scalability.

Recruited by the CEO to lead and scale Invoca’s full post-sales ecosystem (including Onboarding, CSM, Support, Customer Experience and Education) as the company pivoted into the enterprise market and ARR tripled. Led customer strategy, retention, and engagement initiatives, playing a key role in securing Series D & E funding and positioning the company as the leader for AI-driven revenue execution platforms for enterprise B2C brands.


Developed customer value and maturity framework that increased stickiness, reduced churn, and drove expansion.
Increased ARR retention to 90%+ gross / 110%+ net, scaling CSM coverage, digital engagement, and health scoring.
Built a proactive customer success organization, bringing in SME-aligned talent/leaders tailored to evolving customer base.
Helped secure Series D&E/debt funding; aligned customer success metrics with investor expectations/growth potential.

Tapped by the CEO to lead post-acquisition transformation efforts and cross-functional initiatives during a period of rapid change. While public, led the successful integration of acquired companies (icon-scm, Serus) to expand customer base, offshore talent, and managed services offerings. Post-take-private by Insight, focused on global workforce alignment, recurring revenue enablement, and operational scale.

* Led integration of icon-scm and Serus, expanding global operations and launching new managed services model.
* Consolidated global support, shifting leadership to Malaysia & India, reducing costs by 20% while improving service.
* Drove the build-out of “Services Delivery Factory” in India, cutting run-rate costs by 30%.
Served as executive sponsor for multiple Fortune 100 clients, maintaining strategic alignment and trust.
prior: icon-scm (acquired by e2open in 2013) | VP, Professional Services: Led global operations, SAP partnership expansion, SI certification