Functional Skills

Project Management
Product Support
Product Innovation
Business Intelligence
Product Development
Leadership Development
Innovation Management
Operations Management
Change Management / Org Design
PMO Transformation
OEM Manufacturing
Operational Efficiency
Product Design
Product Strategy
Program Management

Software Skills

IOT
Microsoft Project

Sector Experience

Business Services
Consumer Goods
Manufacturing
Technology

Languages

English

Experience

Dyson Ltd Product Management / Strategy
Global Head of Digital Portfolio & Programmes
7/2022 - Present
• Led Product & Programme Management for the MyDyson App, enhancing Owner Experience through connected product integration.
• Drove IoT-enabled product support, customer engagement, and margin growth through app features.
• Scaled customer base from 3M to 18M and gross margin from £3M to £20M - achieving 6x growth through targeted strategies.
• Oversaw Product Management, Solution Architecture, Content & Release Management, and Incident Management.
• Delivered digital operations transformation to streamline digital operations and maximise business value.
Dyson Ltd Product Management / Strategy
Global PMO & Optimisation Director, NPD
2/2019 - 7/2022
• Directed NPD programme management, delivering products on time and within budget across a portfolio of 80+ global projects.
• Spearheaded strategic transformation of Dyson’s NPD process to enhance design and engineering output.
• Accelerated product delivery by reducing time-to-market from 100 to 70 weeks - driving a 30% improvement in efficiency.
• Drove business intelligence, change management, and capability building across global teams.
Dyson Ltd Product Management / Strategy
Global Head of RDD Optimisation & PMO, NPD
9/2014 - 2/2019
• Led global programme management ensuring on-time, cost-effective NPD delivery.
• Championed global strategy to optimise Dyson’s product development framework
• Enhanced engineering efficiency while preserving Dyson’s culture of innovation
• Built business intelligence systems to support data-driven decision-making and execution
• Oversaw the design and fit-out of the new 4,000sqm Singapore Technology Centre.
• Award: APM Project Management Company of the Year 2018.
Dyson Ltd Engineering
Head of Engineering, NPD
7/2010 - 9/2014
• Led cross-functional engineering teams in delivering Dyson’s new high-performance consumer products.
• Scaled engineering teams in Malaysia from 300 to 500 engineers and extending Design & Development Centre to 50,000sqm.
• Streamlined engineering processes and governance to increase delivery robustness and efficiency.
Dyson Ltd Engineering
Head of Technology, NPD
11/2008 - 7/2010
• Established and led the Technology Department for Dyson’s Design & Development Centre.
• Managed specialist areas such as electronics, battery tech, performance tech, mechanical systems, verification/validation and regulatory compliance.
• Built technical capability and developed regional expertise to enable delivery of the NPD product portfolio.
Dyson Ltd Engineering
Engineering Manager, NPD
5/2001 - 11/2008
• Founded Dyson’s Design & Development department in Malaysia, growing the team from 0 to 300 engineers.
• Developed 20,000sqm Design & Development Centre with full test and prototyping capabilities.
Dyson Ltd Design
Design Manager
6/1998 - 5/2001
• Led development of the DC07 upright vacuum cleaner from concept to launch.
Dyson Ltd Design
Design Engineer
8/1996 - 6/1998
• Designed the cyclone assembly for the DC04 vacuum cleaner.