Provides expertise on market research, data visualization, product strategy, and business development deliverables to senior leadership team.
• Authored Small Business Innovation Research (SBIR) grant commercialization plan for development of computerized adaptive testing tool for screening autistic children with cooccurring mental health disorders.
• Leads product demos and sales of Computerized Adaptive Testing-Mental Health (CAT-MH) and Kiddie Computerized Adaptive Testing (K-CAT) software for mental health screening and measurement.

Consulted and provided expertise on IT team, strategy, and authentication measures for business acquisition of global insurance claims company.
• Produced IT strategy portion of due diligence report to optimize acquisition speed and cost of business application stack, team resources, and security access policies.

which serves as a basis for the AmEx merchant business strategic plan.
• Led end-to-end development, design, language approval, and testing of the merchant experience survey in 19 markets and 9 languages. Coordinated the work of 30 contributors during user acceptance training (UAT).
• Added new market, Argentina, to the study and successfully launched India SMS pilot for study to reach broader audience of domestic Indian merchants.
• Launched and fielded the annual merchant experience survey to 2.4 million merchants with an increased response rate up 11% from 2021 survey.
• Trained global merchant team on excel-based, macro-enabled user acceptance testing tool to thoroughly evaluate survey design elements, question order, and language accuracy.
• Project manager, global team, May – September 2022.
• Managed the relationship with Medallia, the survey vendor, to meet deadlines, address risks, and complete survey design and user dashboard milestones throughout the year.

Consultant September 2019 – June 2021
● Strategy and policy analyst engaging government agencies – Internal Revenue Service (IRS), Treasury and Department of Energy Advanced Research Project Agency-Energy (ARPA-E) - in strategic planning, policy development, business readiness planning, application integration management, identity access management, data analysis, stakeholder management, talent recruitment and technical best practices. Public Trust Clearance (October 2020-January 2022)
• Developed and executed IRS's first taxpayer-facing application integration and migration to the new Secure Access Digital Identity (SADI) authentication platform in partnership with ID.me facial recognition technology.
• Co-launched IRS's first official enterprise-wide Omni-Channel Program to provide seamless user experience, leading key strategic, vision, and analytics components as part of a 5-year $126M IRS contract.
• Created IRS Omni-Channel Best Practices and market research program

Held several leadership roles in not-for-profit UN partner dedicated to promoting global issues education through simulation running world's largest Model UN conference in NYC serving more than 5,000 students from more than 50 countries.
• Oversaw program for more than 3,000 high school students, led editing process on 300+ pages of international relations research, managed multiple teams, and developed conference security training for 100+ staff members.
• Produced conference closing ceremony at UN General Assembly Hall.

Agile team member researching federal capital planning, Technical Business Management (TBM) frameworks and IT modernization practices to develop a TBM capital planning web tool.
• Pilot tool used by BAH to increase its value in TBM project proposals to OMB, GSA and NASA.