Functional Skills

Communications
Data Analysis
Technical Writing
Supplier Relationship Management
Leadership Development
SQL Analysis
Organizational Behavior
Behavioral Analytics
User Research

Software Skills

SQL
Jira
Microsoft Office
Miro
R
SPSS
Microsoft Excel
Looker

Sector Experience

Business Services
Financial Services
Healthcare
Life Sciences & Pharma
Technology

Experience

Symend Product Management / Strategy
Customer Engagement Strategist / Behavioural Scientist
3/2023 - Present
• Develop science-backed strategies for customer engagement (produced 8% increase in key metrics over 6 months)
• Manage & monitor client relationships; develop research-backed strategies to improve performance
• Leadership role managing four Fortune 500 client portfolios
Symend Management Consulting
Business Analyst
2/2022 - 3/2023
• Analysed customer data to drive iterative improvements in KPIs
• Delivered high-quality presentations to key stakeholders in monthly & quarterly reports, set OKRs, and identified opportunities for growth
University of Alberta Hospital Research
Research Associate
6/2018 - 7/2019
• Extracted impactful data from studies, bench research, and scientific literature; contributed to 2 peer-reviewed articles
• Implemented a procedural manual to enhance workflow and replicability, resulting in time savings of 6+ hours per week; manual still in use today