Consulting and coaching firm partnering with entrepreneurs and leaders to start up, transition, grow, or exit the business, and to adjust leadership mindsets to strengthen the organization. Offer advisement to develop, execute, and assess courses of actions that benefit the bottom line and the team.
● Founder and Owner Grounded with a vision of leaving a legacy of success by positively impacting the business and the team, focused upon three essential areas of expertise that elevate an organization's performance and value: Strategic Planning, Operational Excellent, and Professional Development.
● Selected Accomplishments
Ø Coached a founder/owner through the strategic planning phase of her accounting outsource company. Partnered with her to create Vision, Mission, Values, Strategic Objectives, and Goals. Result: The business is thriving today and has increased services to include human resources and digital marketing.
Ø Taught effective leadership skills focused on delegation, accou

Non-profit health plan serving New York State, with a mission to "provide quality health care at a reasonable cost for our subscribers and operate CDPHP as a model for the delivery, financing, and administration of health care services."
● Vice President Pharmacy Service Organization Developed, executed, and steered the ongoing direction of the pharmacy customer service strategy with the pharmacy services organization and across the health plan enterprise.
● Selected Accomplishments
Ø Led creation and rollout of a promotion and marketing plan for inception of a subsidiary retail pharmacy Result: Increased volume by 60%
Ø Partnered with external vendor and key internal stakeholders to drive adoption and engagement of a stalled pharmacy member app, which provided propriety price transparency technology to members Result: Achieved a critical strategic initiative by re-energizing a forward-thinking technology Result: Significantly increased users from ~1000 to ~10,0000 by leveraging th

Responsible for all strategic and tactical aspects of multiple mail-order pharmacies. Consistently exceeded KPI's related to quality, service, and cost. Created and executed annual budgets up to $45M and annual KPI improvement plans aligned with three-year C-level strategy. Responsible for talent recruitment, retention, and development.
● Selected Accomplishments
Ø Thrived in an extremely fast paced and high growth M&A environment in which roles, responsibilities and expectations quickly expanded
Ø Result: Scope of my role expanded from one site with 75 people to five sites with 1,000 employees, including union, non-union, offshore, and remote teams
Ø Thrived in a fast paced and high change environment as operations underwent a strategic move to a Lean operational and cultural model. Led the complete transformation of four sites from a traditional operations and cultural model to Lean
Ø Result: Quality, service, and cost were all improved, bottom-line savings realized, and freed u

Hired as a turnaround specialist to stabilize and grow an underperforming site at risk of losing 85% of their business.
● Selected Accomplishments
Ø Stabilized performance and consistently exceeded KPIs and client service level agreements
Ø Effectively lobbied for growth at the site and secured funding for an expansion from 75 employees to 400
Ø Created, recruited, and developed a leadership organization to scale with the growth
Ø Achieved union contractual improvements as operations lead on a labor negotiation team, recognizing labor savings, a move to company benefits and standardized paid time off

Fortune 30 company with $100B in annual revenue and
● 30,000 employees, with a mission to make the use of prescription medications safer and more affordable