Automotive manufacturer responsible for the sales & service of Mercedes-Benz vehicles in the U.S.
● Senior Manager, After-Sales Business Development, Service Product Management, Jacksonville, FL
• Managed Service-related programs, such as Mobile Service, Express Service, Service Contracts, Service Lane Technology, etc. to improve the customer experience, increase customer retention, and generate incremental revenue
• Led team of 10+ individuals, including corporate and field-based employees
• Defined pricing and drove penetration/financial performance of the $1+ billion Service Contract portfolio, including Prepaid Maintenance and Extended Limited Warranty products
• Improved financial contribution of Service Contract portfolio by 111% in 3 years
• Defined and aligned national Connected Car and service lane technology strategy with global counterparts
• Developed and launched industry-leading service lane technology program generating network savings of over $1 million annually

• Developed and executed strategy for Field Operations including identifying/aligning priorities, managing cadence/content of communications, organizing National Field Meetings, executing key training initiatives
• Led U.S. smart operations including sales, sales programs, volume planning, financial performance, product and quality improvement initiatives
• Designed and executed strategy to transition national smart dealer network to electric only

Consulted with dealers on opportunities to increase sales, profitability, customer experience and operational efficiencies
• Counseled dealer leadership in inventory management, program optimization, and financial performance
• Achieved YoY sales growth outpacing the Region and Nation, while consistently maintaining the highest turn rate in the Region
• Improved regional Sales Customer Experience Index rank from 11th to 6th in one year
• Nominated as a member of the Field Sounding Board and the national Field Reporting Project