Manage digital product development to drive operational excellence, and influence business strategies across the healthcare industry.
• Conduct comprehensive data analysis to provide actionable insights with a keen focus on shaping product roadmaps and empowering patients and business decision-making

Digital Solutions Leader – Patient Experience
Defined and implemented innovative clinical and operational programs using technology to streamline access to data and enhance healthcare delivery. Drove business planning initiatives to elevate performance and increased user satisfaction/patient experience.
• Drove solution design, development and strategy for care management, population health
• Developed detailed product design, roadmaps and documentation that effectively communicates interaction and design ideas to development team
• Strategic lead responsible for digital advisory, delivery and execution of digital transformation initiatives around the Healthcare Digital Front Door and personalized care
• Developed solutions that transform the healthcare experience; provided convenient, personalized, and integrated access to healthcare support and services – enabling both physical and virtual interactions.
• Trusted advisor helping clients to successfully execute their digital tran

Implemented operational and clinical programs using technology to streamline access to data and enhance healthcare delivery and patient experience.
• Directed a team of 10 virtual cross-functional analysts, developers and teams in Spain, Mexico and North America while collaborating with senior leadership to ensure alignment with digital strategy and application modernization goals
• Built and executed a data-driven strategy for customers’ digital transformation roadmap and new technology adoption in virtual care, artificial intelligence/machine learning, patient portals and mobile health apps saving over $2M in additional expenses while improving customer satisfaction
• Utilized agile best practices to deliver large-scale digital transformation projects that empowered patients to manage their health via innovative
applications while reducing costs by 60%, improving satisfaction by 30%
• Drove discovery workshops including ideation, concept generation, and idea prioritization with

Executed complex client operations across a variety of pharmaceutical initiatives:
• Managed the transition from Caremetx to Salesforce for all therapeutic areas increasing case resolution by 60%
• Provided oversight to the UX/UI team to ensure solutions developed were patient-centric and intuitive
• Created bi-weekly CXO dashboards summarizing business intelligence accomplishments and issues
• Managed partnerships with virtual visit and appointment scheduling vendors resulting in a 75% increase in application utilization

Worked with clients at all levels of the organization, helping them to deliver on their most strategic initiatives
• Leveraged quantitative and qualitative insights to inform strategic alignment, developed roadmaps, and define prioritization

Senior Manager; Strategy and Patient Engagement
Led a team of analysts and developers through the design and implementation of innovative health care solutions at regional health systems
• Collaborated with cross-functional stakeholders to redesign the revenue cycle and clinical documentation improvement workflow
• Successfully implemented configuration management policies that reduced rejected claim rate by 35%
• Identified areas for improvement using technology in scheduling patient registration and clinical documentation. This resulted in a 60% increase in patient satisfaction
• Deployed a state-of-the-art telemedicine program that reduced the number of Emergency Room visits by 60%, saving over $ 3 million annually
• Collaborated with hospital leadership to create and implement transitional care programs that improved the continuation of patient care and reduced hospital readmissions by 40%

Analyzed and optimized IT efficiencies at client healthcare facilities
• Developed – from concept to implementation – a new, pre-registration program for scheduled services that improved the pre-registration rate from 5% to 86%
• Identified and resolved billing and other revenue cycle issues that resulted from registration errors resulting in over $1 million in savings
• Designed and implemented procedures that ensured appropriate and timely insurance verification which reduced eligibility and pre-certification denials by over 60% and increased patient satisfaction by over 70%
• Identified and resolved billing and other revenue cycle issues caused by registration errors resulting in over $ 1 million in increased cash flow
• Proven record of translating requirements into tangible solutions by leveraging data analytics and technical innovation
• Restructured the claim follow-up process and achieved a 50% reduction in cycle time

Led a team of 12 consultants through the successful implementation of a customized physician and clinical management system
• Subject matter expert charged with developing patient scheduling and registration, insurance verification, patient encounter, and coding modules in a web-based physician practice management system
• Analyzed client front-end operations and workflow resulting in a 65% reduction in time from discharge to the final bill
• Increased coding accuracy resulting in a reduction in claim denials to less than 6%
• Restructured client front end operations and workflow resulting in a 65% reduction in time from discharge to final bill

Managed the implementation of AthenaClinicals and streamlined the revenue cycle processes

Project Manager tasked with management, evaluation, and analysis of HIM departments using 3MHIS HIM
applications:
Implemented EMR projects on time and under budget resulting in average cost savings of 15% and
timely verification and processing of pertinent account information
Coordinated on-site implementation, testing, and troubleshooting of applications with 100% success
Monitored and evaluated client facility procedures and protocols to identify areas of potential process
improvement in medical recordkeeping
Trained client end-users on the use of 3M Health Information Systems applications. Consistently received
100% positive feedback from clients and end-users
Worked effectively with client management as well as Information Technology, Health Information Management
staff, physicians, and direct care providers
Drafted operational assessment, site visit, and post-implementation reports for internal and client management