Functional Skills

Business Planning
Business Unit Strategy
Change Management / Org Design
Customer Experience
Digital Transformation
ERP Implementation
Future State Organizational Design
HR Transformation
Innovation Management
Leadership Development
Organization Development
Organizational Culture
Organizational Strategy
Strategic Planning
Organizational Behavior

Software Skills

Asana
Canva
Content Management Systems (CMS)
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Microsoft Word
Salesforce
SAP
Sharepoint
SAP S/4HANA
Jira
Artificial Intelligence
Cognos Analytics
Coupa

Certifications

PCCPProsci Certified Change Practitioner
Six Sigma Black Belt

Sector Experience

Business Services
Consumer Goods
Financial Services
Social & Public Sector
Technology

Languages

English

Notable Clients

Amtrak
Aurigo
Clorox
Microsoft
UNMC

Experience

ThinkFree Consulting Management Consulting
Prinicipal Organizational Performance & Leadership Consultant
5/2010 - Present
Lead business transformation, organizational design, and enterprise change initiatives for Fortune 500 and mid-market clients across tech, transportation, CPG, finance, and SaaS sectors. Scope and execute strategic initiatives from concept to adoption—designing operating models, building new teams and capabilities, and aligning people, process, and technology to business goals.
First National Bank of Omaha Corporate Strategy & Development
Senior Strategy Manager, Strategic Initiatives & Innovation
5/2017 - 1/2020
Change manager, strategist for large-scale Customer Care department (500 employees, 18M calls per year). Tasked with large-scale business transformation, culture change & innovation.

- Drive strategic vision & change for transforming department
- Build out of Strategic Initiatives & Innovation team
- Strategic planning, assessment, facilitation of 5-year roadmap, operating plans, OKRs & supporting culture for department and 4 other departments in Enterprise
First National Bank of Omaha Product Management / Strategy
Senior Business Process Consultant
9/2015 - 5/2017
Led digital transformation, product management & strategic direction of end-to-end loan processes using a customer-centric approach & improving operational effectiveness
• Led enterprise-wide team of 52 developing future-state vision, strategy & roadmap for loans, establishing metrics, standard of service, and intended experience
• Led strategic initiatives, launching 3 major projects, product features impacting CX, EX
• Streamlined process steps from 83 to 22
First National Bank of Omaha Marketing
Marketing Project Manager
12/2013 - 9/2015
Managed operations and implementation of new cardholder marketing
• Led cross-functional team to implement launches, projects & process improvements
• Project managed, implemented new EMV technology to over 1M customers with team of 35
• Led Employee Satisfaction Discovery & Committee to improve low ESAT scores
Abundant Life Christian Center Management Consulting
Change Project Manager & Communication Specialist
8/2012 - 12/2013
Led, managed organization-wide transformation and implementation of a content management system (CMS) used as an operating system for the organization.

• Change intervention: consulted & created strategic plans to achieve transformation
• Led 5 teams of employees, volunteers & 1 direct report in implementation
• Performed organizational gap analysis & process mapping to identify implications of change & developed infrastructure, coaching & training to support new way of working