Programs Used Confluence, ServiceNow, Jira, Sharepoint, HTML, CSS and XML
• Developed Data maps for multibillion data acquisition.
• Created technical documentation for data ingestion effort facilitating multibillion dollar data acquisition.
• Created Community of Practice site for onboarding new M&A developers.
• Wrote Discovery and Documentation documents for new data M&A for a variety of data acquisition and transformation tools.
• Drafted technical documentation for incoming staffers from M&A companies on Oracle databases.
• Created training videos for incoming staffers from acquired companies.

Programs Used Confluence, ServiceNow, Jira, Sharepoint, Visio, Office365, ITSL, Adobe Captivate, Helpdocs, HTML, CSS and XML
• Developed Change management documentation plan for Cloud and other Technology platforms.
• Drafted CI CD Pipelines for Oracle databases, DevOps, Sec DevOps, SecDevOps, Info Sec with Confluence and Helpdocs.
• Documented API guidelines for cloud development tools like OneOps, Java, SQL, JSON, JIRA, and others.
• Created formats and working with SMEs to create institutional wiki in Confluence with search functionality, and imported it to Helpdocs.
• Documented process functions and formatting guides for other team members.
• Worked extensively with project management tools developing additional functionality for worldwide staff.
• Wrote policies and procedures maintaining business continuity in a transient international retailer during an international pandemic.
• Edited XML documentation to conform to current DITA standards for the company in Helpdocs.

Programs Used Chorus, Quip, Keynote, Webex, Wrike, Numbers, Pages, HTML, CSS and XML
• Developed documentation plan for iRecon.
• Created formats with SMEs to create institutional documentation for iRecon in Chorus with search functionality.
• Migrated documentation from Quip to Chorus.
• Documented process functions and formatting guides for other team members.
• Developed documentation for AWS, and ADC other cloud storage systems for iRecon.

Programs Used Atlassian/Confluence, ServiceNow, Jira, Sharepoint, Visio, Office365, ITSL, Adobe Captivate, Various Editing software (including Avid, Premiere, After Effects), HTML, CSS (3) and XML
• Worked with a team of writers on Change Management plan for Accounting firm.
• Created formats and working with SMEs to create institutional wiki in Atlassian/Confluence with search functionality for all aspects of accounting and auditing firm.
• Developed multimedia training design for technical documents in Visio, Photoshop, Illustrator and other graphics programs.
• Wrote video training modules for various areas of technology support.
• Drafted visual process maps and other training and development tools for all staff.
• Documented process functions and formatting guides for other team members.
• Worked extensively with project management tools developing additional functionality for worldwide staff.
• Wrote policies and procedures maintaining business continuity in a transient w

• Training in software and technology area including Sketch, (Vector graphics, and HTML), Vyond, Office365, and many other programs using e-learning tools and video conferencing software.
• Personalized one on one instruction for students of all age and skill levels in scripting languages such as HTML & Python.
• Developed multimedia training design for students in various subjects and skill areas.
• Wrote video training modules for students in various areas.
• Converted XML documents and documentation to conform to DITA Confluence standards.

Captivate, FrameMaker, In Design, SharePoint, Visio, Office365, Dreamweaver, RoboHelp, HTML, CSS (3) and XML
• Developed Change Management plan for out of country law firm to expand into US markets.
• Assisted law firms and government agencies with policy and procedure documents.
• Created visual for technical documents in Vyond, Visio, Photoshop, Illustrator and other graphics programs.
• Wrote educational sales seminars and trained lawyers and paralegals.
• Wrote video training modules for lawyers to market to clients.
• Developed multimedia training modules for lawyers and the public.
• Trained lawyers in delivery methods and presentation to the public and court.
• Documented API interfaces to automate motions, answers, and affirmative defenses.
• Created knowledge management system for end users of user guides, help files, manuals and other content.
• Developed policies and procedures maintaining business continuity in a transient employee environment.
• Developed polici

SharePoint, Dreamweaver, RoboHelp, HTML, CSS (3) and XML
• Developed training and mentoring program. Drafted training content for volunteers and staff for non-profit.
• Created new policy and procedure for Largo, FL development office, by invitation of local government.
• Wrote and updated legal brochures and internal policies and procedures.
• Wrote and implemented HR policies and procedures.
• Created disaster recovery policies and procedures for all offices.
• Trained new and volunteer attorneys and community education, on a variety of matters.

and a proprietary databases.
• Trained volunteers to assist legal aid lawyers. Networked and recruited volunteers from the legal community.
• Drafted HR policies for regular student volunteers.
• Created policy and procedure guide for volunteers at non-profit agency in a regulated environment.
• Supervised 80 law students who performed client intake.
• Developed user guides, and technical manuals for new statewide database during beta test.
• Created knowledge management system for end users of user guides, help files, manuals and other content, used in statewide system.
• Received award from Supreme Court of Louisiana for work recruiting volunteers for Katrina Relief.

• Developed a proprietary database for 617 schools in Florida.
• Assisted client schools with policy and procedure updates during database conversion process.
• Wrote technical and user manual for all aspects of the proprietary database including year-end reports.
• Provided training and support for software with administrators.
• Developed HR policies and procedures and implemented the HR portal.
• Created knowledge management system for end users of user guides, help files, manuals and other content.

• Converted old documentation and new content into searchable database using for company's intranet translating old user guides manuals and policy and procedure content from physical documents and verifying information with company programmers legal team and Human Resources department.
• Updated policy and procedure guides and migrated them to company intranet.
• Drafted user manual for national branches on new underwriting software.
• Developed user guide / technical manual for nationwide branches in new underwriting software.
• Created knowledge management system for end users of user guides, help files, manuals and other content.