Strategic planning, transformation, and improvement advisor – helping IT organizations achieve clarity and value. Specialize in driving strategies from conception to execution, delivering maximum value and establishing governance frameworks. Collaborate with executive stakeholders and IT groups to define technology and service strategies.
• Conducted a cybersecurity project portfolio prioritization current state, future state, and implementation roadmap for $6B revenue investment management company.
• Introduced new Business Relationship Management (BRM) function within Pharmaceutical Services to align supply chain technology solutions with business services and proactively manage demand, visibility, and collaboration.
• Change catalyst for a biotechnology company, streamlined operating model to improve VMO, SMO, SDM, BRM, PMO, and MSP contract governance and delivery across 400+ member team.
• Consulted on a $70M, 5-year Application Managed Service & LIMS contract for a medical tec

• Engaged to remediate OCC-identified compliance policy and procedure deficiencies. Advised executives across 3,400-member CIO organization, influencing program execution, governance, technology, and software solutions.
• Advised 9-member ITAM team on processes and restructured complex data for Flexera SaaS implementation.
• Aligned $5M IT business services demand portfolio, established governance, and standardized reporting structure.
• Exceeded 90% coverage of business applications to configuration item (CMDB) relationship mapping to improve data for total cost of ownership effort (Apptio) and software license contract renewals.
• Advanced output 20% as Delivery Product Owner (DPO) for ServiceNow SecOps module. Improved SAFe Agile/Jira framework, simplified process methodology, and realigned team of 12.

Established and exited delivery organization to deploy wearable devices and augmented reality solutions by leading complex program management to drive organization, technology, and business transformation.
 Improved client’s service delivery 35% by introducing digital technology and workflow solutions through Agile approach.
 Developed internal delivery model and support service solutions for software and hardware programs.

Sought out to align global Asset Management functions enterprise wide. Raised data accuracy, mitigated software license compliance risk, and optimized entire global Asset Management lifecycle by recruiting and transforming 38-member team.
 Generated $250M in cost avoidance, $135M in cost savings, and 26% YOY reduction in total software spend by conducting vendor management, software audit defense, and software compliance reviews for top 25 vendors.

Tapped to realign and improve Office of the CTO of 18,000-member team. Lead process and efficiency improvement in PMO, asset, risk, vendor, and business / financial management processes.
 Reduced on-going costs by over $100M by building Transformation Management Office (TMO) for a multi-year, $164M Technology Improvement program comprising of 23 workflows and 250-member team.
 Led CTO organizational restructure by executing a complex, global workforce management analytics initiative.

Improved project delivery of 18,000-member shared services organization by establishing a Project Portfolio Management (PPM) and Agile framework focused on portfolio management, center of excellence, risk / issue management, capability assessment, resource capacity / demand planning, and process improvements.
 Recruited, developed, and led 30+ program / project managers that executed 300+ projects totaling $362M.

Delivered consulting, thought leadership, and transformational solutions to Financial Services and Insurance clients including business development, delivery excellence, organizational design, change management, and PPM / PMO services.
 Integral in setting the strategic direction for new 500+ member Mortgage Quality Control capability valued at $11M.
 Directed PMO to effectively deliver Controls, Testing and Reporting regulation requirements.

Maximized Product Management, Program Delivery, and Managed Services by building a new PMO to provide oversight, reporting, and systems for over $16M budget and 120-member team.
 Captured 9% revenue growth and 20% increase in margin through improved Change Management approach.
 Closed contract and set delivery model for a 3-year, $69M multi-phase fiber construction and broadband solution.

Operations Advisory Services

Outsourcing Services