• Built curriculum applying real-world experience for Lean Six Sigma Green Belt Course of seniors & graduate students; certify students as Green Belts.

• Led 8 teams of Product Managers & UX Designers overseeing a $5M+ annual capital budget, responsible for the technology roadmap for the Omnichannel Portfolio. Products in this domain consist of Store Digital apps, Order Management lifecycle, Communications, Customer Service, Same Day Delivery (SDD), Buy Online Pickup In Store, Security, App Store Mode & other post purchase experiences.
• Served as member of the Digital Leadership Team, in absence of VP of Product, responsible for driving the overall strategy for the Digital Organization, in conjunction with other direct report leaders to the Chief Digital Oficer.
• Delivered $70M+ in incremental revenue, $10M+ in expense reduction & 1000+ bps increase in CSAT by guiding product teams through end-to-end development & release of new features. Examples include enabling new SDD vendors, streamlining picking process, developing new inventory infrastructure, refining routing logic, creating self-service portal & launching new co-branded c

• Developed the Technology roadmap for the Buy Online Pickup In-Store, Ship from Store, In-Store Experience, Footwear Experience, Store Replenishment & Contactless Checkout products.
• Inventor of patented technology that allows customers in-store to browse footwear availability & request to try on a shoe, without needing the assistance of an associate (Increased revenue of $20M+ per year).
• Delivered $30M+ in incremental value through leading end-to-end development of new features, continually pushing lean software development cycle bringing ideas to market in less than 60 days. Examples include streamlining technology for routing associates to fulfill orders, enhancing curbside check-in process, enabling a new fulfillment method (ship to store) & introducing innovative in-store apps for associates & customers.

• Spearheaded the continuous improvement (CI) strategy for Northeast Corridor portfolio, comprising 10 hubs & 1,000+ craft employees, focusing on optimizing maintenance processes & creating a defect-free environment, maximizing the time trains were in revenue service.
• Delivered $3M+ in re-engineering benefits by optimizing labor allocation & standards & streamlining preventative maintenance processes by pushing a "right first time" methodology.

• Drove CI strategy for 3 directorates within the Integrated Warfare Systems portfolio, aimed at maximizing taxpayer dollars & increasing the eficiency & efectiveness of products & services delivered to the warfighter.
• Delivered $750K+ in re-engineering benefits by streamlining the obsolescence management process, optimizing the financial tracking methods for Program Directors & reducing rework in software development & testing processes.

• Led CI strategy for the global back-ofice portfolio, focusing on reducing waste in the processes, creating a defect-free environment & optimizing the value delivered to the cardmember.
• Delivered $4M+ in re-engineering benefits by implementing robotics automation & reducing the number of disputes needing to be worked by customer service representatives.