• Change lead for Case Management and Workforce Enablement, a Salesforce implementation to transform Service for better overall customer 360 visibility as well as background process efficiencies. Was integral to the strategic and tactical planning for communications, engagement and training. Liaised daily with senior stakeholders in HR, Technology and Operations while coaching and providing strategic advice. Led all Canadian OCM activities while working closely with the global lead in North America, South America and UK/Ireland
• Led all aspects (Strategic, tactical change and stakeholder analysis as well as planning for communications, engagement and training) of numerous projects including: ○ PCC Cubic a parts software implementation - self service parts ordering program ○ Opportunity management sales strategy and implementation of OMT
○ Active Directory integration between two distinct functional units under the Finning Org ○ Implementation of SAP Ariba procurement software
○ Glo

• Led all aspects of change program for a transformative Enterprise Resource Planning Asset management project
• Worked closely with senior executives to coach and provide detailed analysis and strategic plans to a diverse and mixed employment group with Unionized, Exempt and Managerial Staff at all levels
• Managed training team, Asset Management Office, and various operational staff to effectively take 500 stakeholders through a transformative change
• Advised senior level stakeholders on various technology changes and how they would affect business procedures or processes
• Conducted weekly status updates to broader team. Monthly updates to executive team in addition to one on one's with executive sponsor, working sponsor and other key project members

• Led all aspects of change management program on 5 separate projects across a distributed global workforce including:
○ WorkForce Management software/time tracking and business process implementation (London, Bucharest, Mexico City, USA and Canada)
○ Credit Report and Scores tool implementation for global sales team (London, Mexico City)
○ OKR implementation (Software plus Business Process)
○ Cloud based VPN Replacement
○ Cloud based Antivirus Replacement
• Working closely with and coaching all levels of senior management on various change programs including C-Suite, VPs, Directors, Program Managers and all levels of staff across a distributed global workforce
• Led a number of internal initiatives to educate organization on benefits of early and thorough change management, ROI and long term functionality/sustainment
• Created documentation for engagement, communications and training plans to be implemented over a 6 month period

• Developed Change Strategy across 12 identified industries for change from traditional insurance to Enhanced Care Coverage
• Worked closely with HR departments on benefits packages and follow up in case of accident
• Liaised regularly with the provincial government and leadership team at ICBC
• Created documentation for engagement, communications and training plans to be implemented over a 16 month period but completed in 12 months
• Liaised with various stakeholder groups including industry leaders, associations, federal, provincial and municipal Governments, Brokers and Commercial Underwriters
• Led the creation of Engagement strategy and tactical plans that saw an exponential increase in engagement across 10 departments and over 5, 000 stakeholders
• Created the Industry Expert Network of various vocal HR stakeholders to turn them into change champions for the switch to Enhanced Care Coverage – Presently formalizing to hand off to Stakeholder Relations Group
• Advised senior

• Change management lead on numerous multi-million-dollar transformational projects for the City Of Vancouver that departmentally ranged from HR, IT, Finance, Engineering, Vancouver Fire and Rescue Services, Parks and Rec, Vancouver Police Department, Development Building and Licensing, Permits, Community Services, Vancouver Public Library and many more
• Assisted in development of updating and creating new methodologies and templates for the Change Management practice in the Project Management Office (PMO)
• Managed teams on various projects to ensure optimal delivery of change management tasks centered around new technology including training teams and training development
• Liaised with various stakeholder levels up to and including delivering risk assessments, project updates, HR and Labour Relations, senior and executive coaching to
● suite and other executive stakeholders
Select Previous Work Experience
• Hanna Consulting Group
• Western Management Consultants
• Calgary C