Led multiple process design and improvement work streams for the customer operations department of a Fortune 500 (top 10) company, the largest human-centered design & business transformation engagement at Navigate.
•Developed and executed complex communications and change management strategy for global HR transformation following acquisition for Fortune 500 (top 10) company.
● Highlight: Designed and distributed company-wide communications to 42,000+ global employees from c-suite level executives via multiple communication channels detailing expectations around new process and technology changes
•Directed and executed communications and change management strategy for ivy-league higher education institution to support the University's $60m+ implementation of a new student system.
● Highlight: Designed and distributed university-wide communications and training materials to an audience of 24,000+ students and 5,000+ faculty and staff resulting in highly engaged and informed stakehol

Acted as Project Managers Assistant and made key contributions managing logistics for a 40 person on-site team organized into nine work streams for a Fortune 500 (top 50) company with a project-operating budget of $16 million.
●Conducted on and off boarding team members, created and distributed project communications, reviewed and audited time and expense data, and monitored the timely completion of project milestone and dashboard reporting.
●Consulted with bid support specialists to draft end-to-end project change requests to contracts relative to scope, timeline, resource requirements and pricing for nine contracts with accumulated revenue generation of $1.5 million.
●Organized and facilitated bi-weekly internal team meetings to ensure alignment across all work streams for overall project status and updates and presented reporting for C-suite executive review.
●Highlight: Awarded Global Business Services Manager's Choice Award 2014 for demonstrating leadership in the practice