•Leading the Strategy & Operations practice serving eCommerce and consumer goods clients on digital transformation, program management, agile transformation, and CIO advisory topics.
•Launched the Laminar PMO as-a service (PMaaS) offering with in-built best practices of Fortune 500 companies.

•Led the Subway ePMO office, including key functions such as enterprise planning & portfolio management, process governance & oversight, request, resource/capacity, and release management governing five portfolios and $120mn annual project spend.
•Built an internal consulting playbook and led a team of 25+ Business Analysts, Product Owners, and Scrum Masters through varied sourcing strategies.
•Led CIO agenda initiatives such as org. restructuring, talent strategy, digital transformation e.g., digital menus boards, restaurant technology as a service (RTaaS), and strategic innovation alliances.

Program governance, portfolio prioritization, and reporting for the largest QSR chain in the world.
•Setup CxO "Shark Tank" funding sessions for strategic investments across digital / loyalty, corporate, franchisee, and innovation portfolios.
•Led team of Sr. Analysts and PMs to drive business case and value realization (NPV, ROI, IRR etc.) for +$150mn initiatives.
•Established a center of excellence for business intelligence and data visualization using Planview and Power BI.
•Managed and led the digital innovation portfolio in partnership with Amazon web services, Lenovo, and Intel.
•Ideated and prototyped digital innovation concepts using Alexa conversational commerce, IoT cameras, holograms, virtual assistants, and developed monetization strategy for innovation products.

Global IT infrastructure sourcing strategy for large semiconductor company in Arizona.
•Developed a global infrastructure outsourcing and managed services RFP across data centers, IaaS, PaaS, DBaaS, network services, PC services, and managed support.
•Conducted workforce reduction analysis for 10,000 FTEs, and estimated $1.4 billion in net cost savings. Organization change management for Salesforce CRM implementation at an eCommerce marketplace in Chicago.
•Delivered a change management and communications plan to drive awareness and adoption of a new Salesforce lightning CRM, and to minimize disruption to the sales operations across ~3,800 CRM users in 14 countries. M&A IT pre-merger integration for the largest pet pharmacy headquartered in New Jersey.
•Developed the pre–merger IT integration plan for the chief information officer to ensure day 1 continuity.
•Advised the CIO on enterprise architecture, vendor rationalization, and staffing and headcount decisions.

IT operating model assessment for $356 billion pharma and consumer goods company.
•Developed global IT operating model spanning delivery centers in US, Singapore, Brazil, Ireland, and Belgium.
•Identified gaps in IT strategy using balanced scorecard, and tied KPIs to initiatives, and initiatives to strategic goals. Digital supply chain technology assessment for iconic $7.4 billion American luxury designer.
•Delivered a 3-year technology roadmap to leverage unused capacity across warehouses, integrate supply and demand, and enable omni–channel sales through flagship stores, factory outlets, retail partners, and eCommerce. Product management for online ordering website at a $8 billion cable and internet company in St. Louis.
•Managed the agile sprints and UX design, journey mapping and prototyping, defined the MVP, developed user stories, and launched the redesigned website with A/B tests.
•Generated cost savings through self-service and drop in customer care calls.

Digital business strategy and insights for $11.2 billion high–end cosmetics company in New York.
•Evaluated online projects by developing business case and financial models (break-even analysis, ROI, NPV).
•Leveraged Adobe Analytics to monitor web KPIs such as cart abandonment rate, conversion rate, and average order value during A/B tests, and estimated the success of new features and functionality. E–Commerce platform evaluation and vendor selection for $4 billion 3D printer manufacturer in Minneapolis.
•Developed the platform evaluation framework and conducted requirement discovery workshops.
•Managed the RFP for vendor selection and coordinated vendor demos to identify the best fit eCommerce platform.
•Developed the business case to recommend a $3.3 million investment in the new eCommerce platform and service. Product owner for IBM Sterling commerce implementation at a $4.4 billion specialty retailer in San Francisco.
•Achieved successful integration of all supply chain syste

•Managed product support for an eCommerce platform, generating $7 million in annual maintenance revenues.
•Collaborated with cross–functional teams, spanning multiple geographies to manage escalated issues, achieving an 84% customer satisfaction score, exceeding IBM's benchmark levels.

•Delivered production systems support and contributed to the successful migration of 5 million consumers to a new phone billing platform for the largest telecom company in Australia.
•Generated IT PMO budget and resource management reports for the largest electronics retailer in US, supporting over 500 employees.