Led automation efforts for DocuSign's top customer workflows, ensuring compatibility with new software releases. Mentored junior engineers in code quality and test design, fostering a culture of excellence within the team. Developed automation libraries and internal tools, including Chrome extensions, to support and enhance automation objectives. Designed and implemented telemetry automation framework to transform customer usage data into actionable test automation. Drove quality initiatives for the DocuSign Web Forms project, overseeing the entire quality lifecycle from inception to post-launch. Coached cross-functional team of 12 developers, as well as managed onshore/offshore SDET team of 4, establishing robust quality processes and best practices.
• Shipped DocuSign Web Forms with zero critical (pri-0) or high-priority (pri-1) bugs.
• Personally identified over 50% of all bugs within the product, ensuring a high standard of software quality.
• Created comprehensive UI and API te

Initiated and executed strategic hiring to establish a robust QA team for an Adobe acquisition, significantly enhancing quality oversight in a previously startup-like environment. Spearheaded the introduction of a release management framework, streamlining the deployment process and providing transparency on feature rollouts. Coordinated the integration of Jenkins, Artifactory, and Azure to drive CI/CD improvements, leading to enhanced unit test quality and performance.
• Reduced support request backlog by 70% within a year by implementing a support request triage system.
• Halved the bug backlog through organized and effective bug triage sessions.
• Developed and implemented new UI and API framework to automate product testing, ensuring consistent quality and efficiency.

balance of onshore and offshore talent. Coordinated feature design and technical specifications, ensuring timely release of critical features. Streamlined the software development process by implementing strategic automation improvements, notably within the SDET discipline for AMS360 products. Facilitated professional growth and technical proficiency by organizing and executing training programs for over 100 staff members across multiple locations.
• Reduced product test automation run time by 50% through strategic refactoring and rearchitecting of a legacy test automation solution.
• Eliminated false positives in test results entirely, achieving 100% automation stability and enhancing overall product reliability.
• Successfully shipped three new releases, contributing to a surge in customer satisfaction and increased product engagement.
• Fostered staff development by coordinating two training events, receiving high praise from participants for the valuable skills and knowledge im

Enhanced quality assurance and testing operations for web services and client UI within the insurance enterprise space. Spearheaded the automation of test cases, championing efficiency in performance and security testing. Initiated and chaired the SEIT Forum, fostering a collaborative environment for sharing insights and best practices, and contributed to the creation of the Vertafore Center of Excellence for Software Engineering in Test.
• Led the creation of tools to generate test content, significantly reducing manual effort and accelerating content production.
• Standardized testing documentation by authoring new test plan template, gaining widespread adoption across QA organization.
• Organized Code Camp, an internal training event, leading to enhanced employee technical skills across 14 different classes.
• Acted as Scrum Master, increasing development team productivity and improving sprint velocity.

Led development of test automation for essential components of the Vertafore Agency Platform, enhancing the internal test automation framework. Conducted thorough reviews and testing of team features, emphasizing security and performance. Developed and delivered comprehensive web security training to the AMS360 development team, equipping approximately 30 engineers with critical skills. Coordinated effectively with offshore teams, including on-site training in India to ensure alignment and knowledge transfer. Engineered a web service load testing framework capable of simulating multiple concurrent users from a single test machine, improving testing efficiency and accuracy.
• Designed and executed a creative performance testing solution, leading to a patent submission for web application component testing using image differentiation.
• Hired and managed test contract staff, optimizing team productivity and project alignment.
• Spearheaded creation of load testing framework, significa

Multiple roles held here