Functional Skills

Primary Research

Sector Experience

Agriculture
Business Services
Energy
Social & Public Sector
Technology

Languages

English
Korean
Big 3 Consulting (MBB)
Fortune 500
Top Consulting Firms

Experience

Independent Management Consulting
STRATEGY AND OPERATION ADVISOR
1/2012 - Present
Select engagements:
• Advised COO and executive management of LAX on its multi-year local hire, workforce development
and SBE/LBE strategy to maximize socio-economic impact of $14B capital projects over 25 years
• Advised CEO and executive management of Ethiopian Agricultural Transformation Agency (250+
people, $50M operating budget), a fast-growing new organization tasked with growth-hacking the
largest sector in the country, on critical strategic direction and operational issues
eBay Corporate Strategy & Development
Sr Manager Strategy and Operations
4/2020 - Present
• Develop and execute overall strategy and processes for Self & Guided that handles global customer service inquiries for 187M buyers and 19M sellers worldwide with a total of over $100B GMV annually through a mix of channels
• Lead ongoing business cadences of strategic and operational reviews with leadership, including VPs, SVPs, and COO
• Oversee program management of critical Customer Service projects with Product Management, Engineering, Design, Analytics, Data & Reporting
Bain & Co Management Consulting
Consultant
8/2010 - 4/2012
Select engagements:
• Refined regional distribution strategy for $10B global FMCG company
• Redesigned multi-country organizational structure of a global mining company for regional expansion
($1B regional revenue) with a focus on senior management talent acquisition and retention
• Created targeted segment strategy for print, online, and mobile mediums using end-user segmentation
for $150M directory business
Samsung Electronics Corporate Strategy & Development
Learning & Organization Development Manager - Samsung Human Resources Development Center
1/2006 - 8/2009
• Coached executives of Korea’s largest conglomerates, including Samsung and its subsidiaries, on public
speaking, presentation, and multi-billion dollar international contract pitch preparations
• Developed training modules and taught best communication practices for 50+ directors of various
companies daily
ECONOMIC POLICY RESEARCH INSTITUTE Operations
Program Manager
9/2004 - 9/2005
• Executed macroeconomic research for SA government analyzing policy impact on GDP, trade and
businesses
• Taught economic policy courses for 40+ parliamentarians, ministers, and directors in multiple
government branches
• Managed international team of 15+ staff members, interns and contract researchers
KAISER ASSOCIATES Economic Development Practice Management Consulting
Consultant
12/2003 - 8/2004
• Built feasibility analysis and advised on implementation strategies of 130 hr trade development zone
and new airport, resulting in $1B equivalent investment from local government