I have a successful track record of building and leading high-achieving teams, demonstrating a technical proficiency to scale capabilities, collaborating with cloud partners, leading digital transformations, and propelling operational efficiency. I facilitate internal, organization-wide workshops to advance the global strategy for transformation toward becoming a purpose-driven, client-focused services organization.

Excelled in this customer-facing role, providing both
escalation support for Level 1 administrators and direct-to-customer support on more complex cases. Propelled increased client
engagement through active listening and demonstrating an understanding of their challenges. Invited to join Management Incubator
Program within 4 months based on a record of collaboration with colleagues and clients.

• Served as the primary systems
administrator for all website and web application servers for a regional ISP. Architected and maintained systems used by internal
teams to serve customer-facing applications. Led approval, procurement, and installation of hardware. Partnered with the
Development team and end-users to define requirements and select appropriate technology.

Lead PC repair and build engineer. Responsible for all aspects of a small retail computer business.