Digital customer-centered transformations:
• B2C: personal installment loans, credit cards, property, and casualty insurance, cross-sell of banking products -> The business units grew their revenues by up to +30% and improved digital CX
• B2B: tech solutions sales & onboarding -> Turned around the salesforce culture towards customer success, improved NPS, digitized CX
• B2B: servicing of the complex business solutions ->Simplified servicing and reduced costs by 20%
• B2B: enterprise-wide customer journey transformation for a business solution provider -> The company was sold to strategic investors at x1.5 higher price in 3 years

Designed & implemented a number of customer-centric strategies and operating models for a private bank, digital daily bank ecosystem, airline bonus strategy

Transformations: operational efficiency improvement for all banking functions and units, PMI for a group of 5 banks

Corporate blockchain blueprinting and piloting for the energy industry

• Led PMI of three leading banks (largest banking PMI in a national market - impact on 25K employees, 30% cost synergies achieved)
– Project manager and Head of central PMO, monthly Steering committees with Board Members
– Designed and implemented the integration model: legal integration model and timeline, target governance and organizational structure, regional network transformation plan, IT integration model, client migration model, project financial KPIs, and detailed project plan
• Corporate strategy for the banking group
• Introduction of the banking group Headquarters for support and controlling functions
• Strategy curator of the Group’s retail business in HQ (day-to-day)
– Permanent Executive Board invitee of the Group’s retail
– Validated vital decisions of the retail’s bank Supervisory board
– Facilitated the coordination of critical issues between the headquarters and the retail bank

Project examples:
• Multi-year transformation of operations (back-office) function for a leading national bank, impacted >60K employees, 30% efficiency improvement through building the cross-regional SSC
• The governance model for 13 support functions of the largest national bank impacted >80K employees (HR, IT, finance and accounting, security, etc.)
• Non-performing loans management machine set up for a leading corporate bank
• Oil & gas: Major Projects target organization and management process for a leading oil company

Project examples:
• Complete redesign and implementation of investment planning and maintenance management systems for a large regional power generator (the methodology is being used for 13 years)
• Due diligence for a large oil services company
• Energy cost optimization for a leading steel manufacture
• Sales and marketing strategy for a top tire producer and strategy validation two years later
• Integration synergies evaluation of two top petrochemical companies