• Performed policy & project analysis to ensure policy and programs are aligned
• Performed analysis, development, and review of program administrative operating procedures
• Prepared executive level briefings, presentations, information papers, and other similar instruments on topics of importance
• Performed document management, versioning, and routing/coordination of draft documents

• Processed 1,200+ medical records requests per month
• Reviewed medical records for completeness & filed records in numeric order.
• Evaluated department procedures & recommended improvements to maximize efficiency.
• Developed and revised department Standard Operating Procedures (SOPs)
• Established & maintained accountability and inventories of medical and dental records
• Maintained the privacy & security of all protected patient health information in accordance with federal HIPAA laws

•Managed daily operations and administrative activities as the Patient Administration Division (PAD) Training Manager at Fort Belvoir Community Hospital comprised of 105 beds, 60 services, and two satellite clinics
• Advocated for patients through conversations with insurance representatives.
• Prepared and maintained accurate digital health records for patients.
• Relied on by staff to answer, research, and assist patients concerning patient administration department

• Worked directly with Behavioral Health, Psychiatry, and outpatient clinics to assist in
the continuity of care process for patients
• Reviewed medical records for completeness and filed records in numeric order.
• Audited records for accuracy
• Input data into computer programs and filing systems
• Collected and organized data for statistical reports, audits, and research projects and extract data for statistical and other reports.