Primary operational responsibility for Insurance Verification, Authorization, Billing, Collections, Credentialing, Network Relations/Contracting, HIM/CDI, Quality Assurance, and Cash Posting. Managed an organization that fluctuated in size between 25-60 based on the evolving needs of our early-stage startup company.
•Reduced Initial Denial Rate by 50% from 16% to 8%
•Reduced Denial Write-offs by 70%
•Increased Self-Pay Collection Rate from 30% to 63%
•Increased Insurance Collection Rate from 85% to 98%
•Managed employees across 3 countries & continents

Primary operational responsibility for Insurance Verification, Authorization, Coverage Discovery, Billing, and Vendor Management Departments. Managed a team of 7 direct/~100 indirect reports and maintained annual budgets related to staff resources and vended services.
•Oversight responsibility for THR's $300M+ annual vendor outsourcing program
•Achieved or exceeded KPI targets >95% of reporting periods
•Reduced Coverage Discovery Vendor Spend by >50% through a series of process improvement initiatives
•Maintained employee satisfaction scores of 100% with Direct Reports and >90% with indirect reports
•Periodically present at industry conferences and participate in interviews with industry publications regarding best practices
•Regularly led and deployed technical system optimization initiatives to support unbilled A/R reduction and cash acceleration, as well as industry & regulatory changes such as the No Surprises Act & HRSA Covid-19 billing

Progressed from supporting single application implementations to managing full-scale revenue cycle deployments, while managing a team of 5 direct reports. Developed and managed internal implementation and optimization recommendations for key areas such as Denials Management. Progressed from supporting single application implementations to managing full-scale revenue cycle deployments, while managing
•Supported over 50 go-lives across the US and abroad, in hospitals ranging from 300-bed community hospitals to $3B+ (cash/year) research institutions
•Managed successful implementation of the full revenue cycle suite of applications for a hospital with $1.1B A/R ($22M ADR), supporting their achievement of 5 record cash months in their first year live on Epic
•Managed implementation for a large, for-profit system to deploy Epic and return to cash baselines within two months post live and exceed revenue baselines by 12%