Functional Skills
Project Management
Product Strategy
Customer Experience
Program Management
Primary Research
Software Skills
Microsoft Excel
Microsoft PowerPoint
Google Sheets
Google Surveys
Figma
Smartsheet
Sector Experience
Business Services
Healthcare
Technology
Experience
Self-employed
Product Management / Strategy
Freelance
4/2020 - Present
Sweet spots: Defining & developing clinical product strategy, designing care models and clinical programs, applying behavioral science to increase patient and provider engagement, content creation.
Work/clients include:
● I'm a Behavioral Scientist with Dan Ariely's Irrational Labs: Co-created and launched their online Health Behavior Design course
● Early-stage behavioral health startup: Designed virtual care delivery model
● Medication management startup: Created digital CBT program
Work/clients include:
● I'm a Behavioral Scientist with Dan Ariely's Irrational Labs: Co-created and launched their online Health Behavior Design course
● Early-stage behavioral health startup: Designed virtual care delivery model
● Medication management startup: Created digital CBT program
One Medical
Product Management / Strategy
Senior Program Manager & Service Designer
2/2016 - 3/2020
I led behavioral health design & implementation, defining the company’s strategy for delivering behavioral health care to all members, including employer partners such as Google. I led the virtual coaching business and partnered with clinical leadership on a variety of population health initiatives focused on behavior change.
Shippo
Start-Up
Head of Customer Experience & Success
8/2014 - 10/2015
Joined as the 7th employee. Established and managed the first customer success and client services team, strategy, and workflows. Managed team of full and part-time service reps. Also led user research to drive product roadmap, managed backlog, and supported UX/UI design.
VTF Capital
Other
Senior Associate
8/2012 - 8/2014
Seed venture fund. I was the first hire. Our 2-3 person investment & portfolio management team grew the portfolio to 100 startups in two years.
-- Vetted hundreds of companies and managed deal flow processes
-- Managed daily operations and portfolio comms
-- Led community engagement efforts: developed relationships with investors, organized dozens of networking & mentorship events for portfolio, publicly promoted VTF & VegasTech
-- Vetted hundreds of companies and managed deal flow processes
-- Managed daily operations and portfolio comms
-- Led community engagement efforts: developed relationships with investors, organized dozens of networking & mentorship events for portfolio, publicly promoted VTF & VegasTech