Graymatter is an emerging markets technology & operations advisory. Houston, TX

• Provide overall leadership and direction for business strategy, operations, sales go-to-market, innovation, and customer experience. Business advisory and oversight over various ventures and clients.
• Spearheaded transformation of online consumer financing platform, elevating it to a Top-3 player within 2 years. Built strategic partnership with largest consumer bank to drive double-digit growth.
• Led turnaround for an automotive e-commerce marketplace, driving 3X sales growth in 18 months and deployed new partnerships-based ecosystem model for market penetration.
• Deployed a logistics-as a-service (LaaS) platform and drove rapid growth from 8 to 100+ client partners by optimizing the client-onboarding process design.
• Delivered 35%+ cost reduction enterprise-wide through implementation of digitization initiatives.

Etisalat is a leading telecommunications provider. Abu Dhabi, UAE / Lagos, NG

• Provided P&L leadership for large sales organization ($250M revenues; 600 FTEs; 4 regions).
• Oversaw execution of product activations strategy and territory management optimization that achieved 28%+ increase in average revenue per user (ARPU).
• Led retail operations nationwide for 200+ store outlets, $100M+ revenue, 800 staff (with 6 management team direct reports). Drove strategic planning, business operations, data analytics, sales. Generated 40% annual revenue growth.
• Managed multi-channel Contact Centre division with 1,500 FTEs across 3 sites. Optimized service levels for 20M subscribers, achieving #1 rating for CSAT/NPS.
• Implemented process efficiency initiatives that resulted in 25%+ improvements across key metrics including contact volumes, handle times (AHT) and FCR.
• Spearheaded service innovation for high-value customer segment that improved uptime by 96% and segment revenues by 30%.

Tyco is a $4 billion global manufacturer of valve products. Houston, TX

• Oversaw P&L operations for $900M global division with locations across North America, LATAM, EMEA, and Asia regions. Chaired sales & operations planning (S&OP) and grew sales 18%.
• Co-led planning, deployment, and program management for enterprise-wide customer fulfillment transformation initiative, delivering 25% increase in orders throughput and $40M+ cost savings.
• Tackled supply chain issues at product distribution centers and deployed lean sigma tools to achieve turnaround fix. Improved on-time delivery performance from 77% to 95%+ within 4 months.
• Led deployment of sales force performance dashboard and pricing approval tools that increased productivity and generated incremental $10M+ annual profit for the business.

Yahoo is an internet technology services company. San Francisco, California

• Managed 24x7 customer service operations for Broadband/Telecoms division with 12M subs; oversaw $5M operating budget; 150+ FTEs; and 8 strategic partnerships in U.S, UK, and India.
• Led implementation of new customer service segmentation strategy that generated 23% savings in total cost-to-serve, while also boosting customer satisfaction by over 10%.
• Upgraded service quality assurance capability and achieved 30% improvement in 5-star ratings.

Honeywell is a $30 billion industrial conglomerate. Indianapolis, IN

• Drove operational excellence and project execution for commercial business across 12 regional locations, led 10+ kaizen programs, and generated over $20M+ incremental revenues.
• Spearheaded process redesign efforts for Order-to-Cash value chain that achieved 15% financial improvement in days sales outstanding (DSO).
• Led major CRM data cleanup project to drive 20%+ improved outcomes for sales effectiveness and technology systems. Team achieved successful completion 3 weeks ahead of schedule.

Accenture is a global management consulting company. Lagos, NG

• Managed multiple project engagements in Financial, Technology, and Consumer sectors focused on business reengineering and transformation. Delivered $50M+ cumulative savings impact.
• Led cost reduction project for large consumer goods corporation and slashed operating costs by over 25%. Redesigned core processes, improved sourcing practices, and deployed digitization & automation tools.
• Developed strategy for e-Payment product of a major bank. Supported CMO to revitalize the product with a fresh brand campaign and rollout of channel partnerships, which achieved double digit growth in product penetration within first year.