Functional Skills

Communications
Quality Control
Quality Assurance
Data Management
Gene Therapy
Instructional Design
User Experience Design (UX)

Software Skills

Microsoft Project
Microsoft Office
SAP CRM
Smartsheet
Adobe InDesign
Wrike

Sector Experience

Healthcare
Life Sciences & Pharma
Media & Entertainment
Social & Public Sector
Travel & Hospitality
Fortune 500

Experience

Contract at PwC | Remote Research
Technical Writer
6/2023 - Present
• Writing about scientific research and new technologies
• Joining R&D clients to discus projects and initiatives being developed at some of the largest companies in the United States
• Taking notes to capture an understanding of the background of the product or process, the technical challenges faced by the client's R&D team, as well as the process of experimentation to try to resolve those technical challenges
• Drafting narratives or filling out standard questionnaires that relay the "stories" of these research & development efforts in order to support R&D Tax Credit claims

NC DHHS Information Technology
Technical Writer
5/2023 - 7/2023
• Provided program support and documentation for NC FAST, enabling local families to access essential resources
• Created content for county representatives and internal teams, including instructional guides, technology support, metrics/reports, and funding presentations
• Provided cohesive project management outlines among various stakeholder for a facility move

Pfizer Engineering
Technical Writer
10/2022 - 2/2023
• Supported expedited licensing submissions of gene therapy products to the FDA/CBER
• Composed tracking matrices from SAP and audited them with numerous sources such as Certificates and shipping records, to ensure reliability, accountability, and accuracy.
• Performed data verification of technical documents, such as specifications, protocols, reports, master batch records (MBRs), and master formulation records (MFRs)
Professional Experience (continued)

IQVIA Media & Communications
Editor & Clinical Interpreter
1/2022 - 8/2022
• Interfaced with physicians to bridge clinical needs
• Provided creative solutions through written copy for design assets
• Built and refined clinical training tools, engagement experiences, and customized knowledge exchanges from conceptualization to implementation
• Interpreted clinical and regulatory documents to ensure the creation of accurate tools
• Incorporated instructional design, adult learning principles, and behavioral sciences
• Integrated feedback from SMEs, medical and behavioral scientists, training architects, content designers, and proofreaders/formatters

MicroAire Surgical Instruments | Remote Engineering
Technical Writer
8/2021 - 10/2021
• Edited and compiled surgical device reports for EU MDR regulatory approval
• Wrote design verification reports with statistical analysis for surgical device

PNC -Remote Finance
Content Developer
5/2021 - 7/2021
• Edited multiplatform training materials, and compiled reports showing adherence to protocols
• Provided training subtitles for accessibility

THE AMERICAN BOARD OF PEDIATRICS Media & Communications
Staff Editor
10/2020 - 4/2021
• Provided comprehensive editing of board certification exam and promotional materials
• Led live-editing conferences with pediatricians and test developers to create content
• Ensured consistency of materials and quality of user experience across platforms
• Responsible for project management of four subspecialties

Inotiv (ILS) Research
Technical Writer/Editor
11/2018 - 8/2020
• Wrote and edited study reports, proposals, publications, and online user guides
• Authored in-house style guide and created report templates
• Ensured compliance with regulatory guidelines
• Assisted with statistical evaluation, data curation, and quality control
• Provided plain language review for 508 compliance

GlaxoSmithKline Research
Senior Associate Scientist
9/2009 - 8/2011
• Prepared assay plates from chemical samples via compound handling procedures
• Served as point of contact for resolving chemical-submission issues with scientists
• Co-authored a risk assessment
• Created and presented a problem-solving automation procedure
Professional Experience (continued)

Novartis Corporate Strategy & Development
Quality Assurance Assistant
4/2009 - 8/2009
• Collaborated with stakeholders to coordinate departmental training requirements
• Created original process flowcharts for document control processes
• Maintained compliant QA documents and training records across platforms
• Supported a successful internal audit