Functional Skills
Change Management / Org Design
IT Transformation
Operational Efficiency
Process Design / Re-engineering
Program Management
Project Management
Voice of the Customer
Operating Model Design
Software Skills
Microsoft Word
Microsoft Excel
Microsoft Visio
Smartsheet
Jira
Microsoft PowerPoint
Certifications
CLSSGBCertified Lean Six Sigma Green Belt
ITILIT Infrastructure Library Certified
Sector Experience
Business Services
Healthcare
Life Sciences & Pharma
Social & Public Sector
Technology
Languages
English
Cantonese
Mandarin
Spanish
Experience
Rise Group Services, LLC
Management Consulting
Principal
3/2022 - Present
Founded own company to provide independent consulting services to
healthcare and life sciences clients. Engaged to provide change management and communications, project management and org design and implementation services.
healthcare and life sciences clients. Engaged to provide change management and communications, project management and org design and implementation services.
Slalom Consulting
Management Consulting
Senior Consultant
10/2018 - 1/2022
Provided Business Advisory Services to healthcare, life sciences and biotech clients. Services include: business design, program & project management, process optimization, change management & communications, operating model and strategy implementation.
PA Consulting
Management Consulting
Principal Consultant
6/2011 - 4/2018
Provided Business Transformation services to clients in healthcare, life sciences, biotech, oil & gas, hospitality and humanitarian aid. Services include: business design, program & project management, process optimization, change management & communications, operating model and strategy implementation. Worked with international teams and stakeholders.
Guardian Life Insurance
Management Consulting
Business Advisory Services Senior Consultant
10/2007 - 5/2011
Acted as Transformation Program Co-Lead by helping drive multi-year transformation program within profit center. Engaged in operational excellence and culture change activities. Coached yellow belts and green belts from project scoping to implementation using Lean Six Sigma DMAIC approach. Developed change management strategies and tactics to embed desired behaviors. Established Transformation Community of Practice.