• Spearheaded SaaS monetization strategy for self-service fundraising software, driving successful GA and Paid Product launches;
• Recruited, led, coached, and motivated a diverse team of Product Managers, Designers, Engineers, Data Analysts, and Customer Support Specialists, fostering an inclusive Product culture focused on empowerment, growth, and innovation;
• Developed and executed data-driven Product strategies, leveraging market trends and customer feedback to differentiate and expand Product offerings, strengthen engagement, and increase revenue;
• Owned strategic, multi-year Product roadmaps from conception to launch, collaborating closely with co-marketing partners, Business Development leads, and Customer Support teams to ensure successful Product delivery;
• Gathered and analyzed large amounts of qualitative and quantitative data, including customer interviews, focus groups, and audience surveys, to maintain a deep understanding of customer behaviors;
• Built consensus,

• Oversaw Product lifecycle from Private Beta to GA and Paid launches, including design of pricing and packaging strategy;
• Communicated effectively with technical and non-technical stakeholders at all levels, actively listening to their needs and ideas, delegating and coaching to build capacity, and driving consensus and buy-in to fuel growth, innovation, and scale;
• Maintained a strong focus on enhancing the customer experience from Activation to Retention and Expansion;
• Defined and evaluated Product usage metrics to increase conversion and maximize impact, resulting in improved customer support strategies, product stickiness, and revenue growth;
• Led the company to $21.3M Series A raise through effective quarterly OKRs, board presentations, reporting, and due diligence.

• Led operations and strategy for a burgeoning digital service line, overseeing 30+ concurrent web & mobile projects;
• Managed a team of 15 FTEs, along with off-team and freelance resources across multiple offices and time zones;
• Drove profitability through quarterly and monthly earned and forecasted revenue reviews;
• Aligned key business objectives with feasibility plans by collaborating with clients, designers, engineers, and strategists;
• Successfully presented capabilities and strategic plans in response to RFPs, leading to new business, contract renewals, and account expansions.

• Led full SDLC from concept to launch and maintenance for multiple web & mobile projects for nonprofit clientele;
• Facilitated project discovery, retrospectives, and workshops to validate assumptions, solicit feedback, and manage change;
• Designed strategic release plans to execute requirements, meet goals, and effectively prioritize opportunities;
• Trained distributed, cross-functional teams in standups, sprints, and agile methodology to improve accountability;
• Collaborated effectively with internal and external stakeholders to ensure alignment and consensus.

• Led successful eCommerce projects for omnichannel retailers, driving multi-million dollar annual online sales;
• Managed full SDLC in collaboration with local and overseas teams, including design, UX, engineering, QA, and sales;
• Provided regular updates to executive stakeholders on project status and risks;
• Trained system admins on platform navigation and developed Product documentation for long-term users;
• Monitored project profitability for internal P&L reports, revenue predictions, and process improvements.

• Owned all digital content, managing web communications and executing campaigns for over 50 grantees;
• Devised editorial calendar, creating and enforcing content guidelines to meet organizational goals and KPIs;
• Led acceptance testing and managed deploys for bug fixes and feature development on new institutional website.

• Managed all communications, authoring and designing regularly disseminated materials for web and print;
• Created and managed exhibition schedules and media campaigns for a robust calendar of events;
• Primary contact for all clients, media representatives, logistical partners, and over 50 exhibiting artists;
• Installed exhibitions in various media and solved a range of installation obstacles.