Established and refined executive reporting in start-up environment, working with functional
teams to create scale and quality data outputs the Senior Leadership Team.

• Built reporting needs from scratch to analyze results and provided recommendations on growth opportunities to the Senior Leadership team
• Developed and maintained governance oversight to drive accountability and prioritize objectives

Oversaw the acquisition, synthesis, and communication of data in the forms of metrics, analytics and data-driven solutions for Global Operations Organization covering 40+ countries. Led a team of 5. Promoted to Director in one year.

• Designed and rapidly implemented cohesive global metrics strategy collection and reporting of 700 daily KPIs (HR, Operations, Sales, etc.) from 20+ countries to meet global pandemic reporting changes
• Empowered decision making with actionable data insights

• Partnered to bridge home office and country operations; coordinated metrics and financial planning process in 21 countries in Europe and the Middle East
• Facilitated key data driven decisions for senior management’s operating reviews with detail trends and variances explanations of key operations metrics
• Achieved $6.5M savings consisting of 10 transformation programs in Europe region through leading portfolio management governance and effective reporting processes

• Created and managed $275M+ Expense Budget utilizing Hyperion Essbase and SmartView
• Interpreted and presented Expense Financial results weekly and Revenue Financial Results Monthly to Executive team
• Assessed Expense, Revenue and Margin performance and produced detailed analysis documents for use by Executive team and for Ops Reviews
• Developed capacity planning model to accurately forecast force and overtime needs utilizing HR, Operations, and Revenue metrics

• Built a weekly package highlighting key metric performance and updated actions to drive results
• Prepared overall storyline for Operations Review with Chief Operating Officer
• Analyzed financial data to provide President level feedback on revenue, expense, and margin

• Created reporting for sales and marketing for better tracking of key metrics
• Maintained daily / weekly reports and distributed on time; interpreted data to come up with Sales / Net Adds projections weekly
• Led data collection and format for quarterly Operations Review with Chief Operating Officer; Oversaw execution of entire deck for multiple reviews

• Evaluated Promotional offers to ensure maximum clarity to customers
• Organized calls between IT and Customer experience to modify Account Management Tool system for use by Consumer Sales, Business Sales, Repair and Dispatch Centers through the US
• Designed the structure of a chat system for interconnection of cross functional departments

• SE Region Acting Retail Sales Manager – Led 19 VZ Plus stores, 16 Kiosk locations and Big Box retailers to over 100% of quota from November 2007 to February 2008 – 170 total VZ FTE
• Built and maintained a Microsoft Access database to gather and sort data for Homeowners Associations in six Tampa Bay counties
• Compiled 100+ page power point document from several marketing groups to ensure executive leadership has up to date sales and marketing information

Supervised a 14-management employee team responsible for implementing high end products for business customers

• Coordinated implementation of complex telecom services to business customers