• Implemented Email Inbox sync integrations with Gmail and Microsoft Outlook / 365.
• Created native integration with DocuSign for sending invoices and quotes.
• Optimized Product Feedback intake processes from internal and external stakeholders for strategic direction.

• Managed clinical pediatric care coordination and tele-health solution for rural areas.
• Researched and presented data-centric voice & call center strategy, leading to signed partnership.
• Repaired and strengthened key stakeholder relationships with existing customers and partners.

• Managed a new SaaS-based CRM to replace the legacy Windows product.
• Led a global team of 9 engineers in product development.
• Conducted multiple rounds of usability and A/B testing with individual customers.
• Created and executed pivot in product strategy to a dual-support model over legacy deprecation.

• B2B Product: Employers (Customers) offered the product to their Employees (Users).
• Managed partnership integration program to leverage data to save on healthcare costs for employees.
• Grew user base by 500% in the first year with $1.3m in net new ARR.
• Multiple instances of over $2,000 in employee savings on medical spend in program's beta phase.
• Built ETL data intake integration with 5 separate partnership sources in the first 6 months.
• Built predictive ROI forecasting model for customers based on historical analysis of medical claims data.

• B2B Product: Employers offered ALEX Benefits Counselor to their Employees.
• Partner API Integrations:
• 12% increase in user engagement for integrated customers in pilot year.
• Led 4 partnerships integrations through relationships with engineers, sales, and C-suite.
• Company Internal Tooling & Product Front-End Platform:
• Saved $50m flagship product from deprecation of Adobe Flash.
• Re-invented proprietary internal tooling application for a department of 60 employees.
• Accountable for requirements for rewrite from Flash to fully responsive HTML5 in 18 months.

• Learned, built, and managed 3 WordPress sites for creative & media customers.
• Designed and implemented 5 Facebook campaign apps for $21b corporate customer.
• Learned HTML, CSS, and WordPress development on the job in 3 months while in college full time.