• Perform implementation and monitoring of the organization's Value-Based-Payment initiatives (VBP). Provide consulting, analytics, and management of healthcare providers submitting Medicaid claims related to mental health, behavioral health, and substance abuse.
• Responsible for managing VBP mental healthcare providers including technical support for better performance of value-based care initiatives
• Lead performance improvement projects utilizing the Health Care Payment Learning and Action Network's (HCP-LAN) Alternative Payment Model

• Installed, delivered, and supported interoperability interfaces including Public Health
• Supported Continuity of Care Documents, Direct Messaging, and XDS.b interfaces
• Use of HL7 standards, messages, and clinical document architecture V2, XML
• Implemented interoperability interfaces for Promoting Interoperability 3
• Interfacing and troubleshooting with state health information exchanges across the country
• Capstone Project – Researched Trusted Exchange Framework and Common Agreement (TEFCA) to assist MEDITECH with preparations for TEFCA onboarding; providing insights and enhancements to MEDITECH workflows to better utilize TEFCA use cases and exchange purposes for their customers.

• Performed data analysis / statistical reports on nursing staff education data for 11 hospitals.
• Assisted with data entry collection and data visualization reporting for 9 Wellstar hospitals.
• Created electronic forms to improve data capture and visualization for nursing educators.
• Processed data for 9 hospitals for entry into National Database for Nursing Quality Indicators

• Setup product demonstration for Telehealth solutions / Assisted with vendor management.
• Served as a Coordinator/Liaison for healthcare providers regarding Telehealth services.
• Assisted with systems integration and scope of work for proposed Telehealth solutions.
• Researched Cloud-Based Telehealth solutions and Remote Patient Monitoring
• Leveraged remote patient monitoring solutions as preventative care for chronic care management in Medicare patients; also increased revenue through implementing remote patient monitoring solutions

• Supported call center environment for 300+ agents using NICE, InContact, and Salesforce
• Quickly adapted to remote structure to support all call center agents remotely during Covid.
• Setup call center agents, assigned skills, and support for NICE, VCC, InContact applications.
• Created/Maintained call flow and JAVA scripting for NICE InContact cloud-based routing.
• Developed workflow procedures by creating troubleshooting and support documentation.
● EMPLOYMENT Continued

• Managed Affiliate's portfolio of projects and serve as major point of contact for Affiliate.
• Interfaced with multiple IT and management groups for project statuses.
• Assisted with strategic budgeting and funding for upcoming projects.
• Made monthly presentations to Affiliate directors and VP's on Portfolio status.

• Researched Avaya, Polycom, Cisco video conference and telephony business solutions
• Supported Polycom Video Conference network and endpoints.
• Coordinated Video Conference System Upgrades and performed onsite installations.
• Heavy Consulting/Interfacing with vendors: Avaya, Polycom, Carousel, Verizon, AT&T
● • Coordinated and lead Call Center moves for Active Health and HDMS
• Supported and maintained the CMS, eCAS, Verint and Modular Messaging systems.
• Served as Project Leader on PBX upgrades, office moves and special projects.
● • Worked with vendors on PBX upgrades, DR site design, video conference installations.
• Collaborated with network engineers resolving telephony issues and creating office solutions

• Supported Call Center Environment of 750+ Call Center Agents on an Avaya 8800 platform.
• Supported (5) office sites (Atlanta, Augusta, Montgomery, San Antonio, Guatemala)
• Managed PBX site upgrade projects; Supported CMS, eCAS, Intuity Audix;