Managed IT infrastructure deployment for several Fortune 500 clients within global $65B consulting firm.

• Client and Account Management - Managed day to day interactions with executive clients and sponsors, and Deloitte account team leaders.
• Delivery - Managed and delivered client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale.
• Business Development - Developed and maintained contact with top decision makers at key clients; organized and led pursuit teams; participated and led aspects of the proposal development process; contributed to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement.
• People Development - Performed role of counselor and coach; provided input and guidance into the staffing process; actively participated in staff recruitment and retention activities; provided leadership and support.

Created and directed all PMO workstreams related to web & ecommerce re-platforming project (WERP) within $420M media technology company. Created & maintained assets for all internal & external stakeholders.

Ensured program alignment with corporate strategy. Acted as POC for all WERP issues. Managed onboarding processes & PM training.

• Program Management - Led and owned delivery of all cross-functional project initiatives, collaborating & influencing the stakeholders on resources & prioritization. Aligned scheduling resources with governance teams to ensure compliance.

Scrum Master, Client Enablement
Collaborated with Product/Engineering/Growth Teams and multiple internal/external stakeholders to manage client delivery. Conducted SaFE ceremonies and created/managed artifacts.

• Product/Project Management - Served as client champion. Kept teams accountable to client requirements. Key contributor to main communication channels. Used business/process/technical knowledge to remove blockers and drive stakeholder engagement.

Supported product development of multiple features/retailers on omnichannel point-of-sale payment platform. Monitored and analyzed data to generate insights and identify opportunities. Created technical documentation for internal and external stakeholder initiatives. Collaborated with various departments to ensure regulatory compliance. Participated in SaFE ceremonies. Created and maintained collateral for internal stakeholders.

Project Management - Create various documentation for global PIM-DAM system implementation. Gather and document business requirements for creation of stakeholder collateral. Support global production teams by analyzing and documenting enterprise features and processes. Perform data warehousing ETL for IT component integration.

Worked in Cyber Resiliency Engineering group at DTCC. Analyzed technical and business requirements to create functional system components. Applied cybersecurity & cyber-resiliency principles to harden systems.

Aided executive leadership by analyzing business performance data and visualizing data insights. Rolled out OKR performance programs to track strategic objectives and outcomes. Delegated team-specific work items using performance management software.

Presided over digital process improvement initiatives in an ERP software company, which led to increased user engagement, goal attainment, and Adwords and LinkedIn advertising campaign management. Built out digital PMO from soup to nuts.