Provide leadership and strategic direction for ~40 cross-functional staff (including three junior Product Owners) to drive the full cycle product development and iteration process – from requirements gathering and product road-mapping through solution design, quality assurance (QA), testing, user stories, and product backlog prioritization/management.
 Establish a cadence of brainstorming meetings with key stakeholders to develop integrated product roadmaps and deliver value-added technology solutions.
 Serve as key resource and QA subject matter expert; provide oversight of all phases of the project cycle to ensure maximal adoption of agile best practices and deliver a highly differentiated product.
 Provide sales support, guidance, and strategic insights to clients to define and document requirements across a multi-product portfolio, resolve client pain points, and deliver against all SLA commitments.

Provided guidance and strategic insights to develop enterprise-wide solutions across 15+ lines of business and 60K+ users; drove the transition from a legacy platform into a one-stop-shop system housing multiple lines of business, consolidating all marketing collateral into the new platform. Maintained oversight of the legacy system in preparation for its retirement and eventual transition.
 Analyzed, defined, and validated stakeholder requirements; served as key liaison between stakeholders and program leadership to communicate project status and progress across various channels.
 Performed component, end-to-end, and user acceptance testing (UAT) to ensure all marketing assets and technology enhancements met established goals from a support, technical, and end-user perspective.
 Led all aspects of Reporting and Business Intelligence integration; delivered an intuitive reporting tool to improve data visibility and reporting capabilities for all business users.

Served as key systems administrator for the Easy Order platform to support the Mortgage Department’s Salesforce team. Collaborated with third-party vendors to optimize order fulfillment processes and deliver a seamless user experience. Produced marketing collateral for key user groups while routinely troubleshooting and resolving IT issues.
 Partnered with the Design team, Product Owners, and the vendor to launch integrated marketing collateral for a seasonal campaign; conducted product testing to measure campaign impact on key performance metrics.
 Drafted process documentation to promote best practices and standardize operations for Product Owners, Support teams, and the Design team.
 Provided training and supplemental documentation to provide resources with a strong foundation in various system resources.
 Produced detailed product usage/user activity reports to support the executive decision-making process.

Managed a portfolio of 100+ projects for key clients – from scheduling and budget estimation through reporting, quality assurance, and project documentation. Ensured strict compliance with established scope, schedule, and budgetary constraints for each project.
 Managed and maintained 17 unique client websites; ensured alignment of key functionalities, features, content, and graphics with client objectives.
 Periodically identified gaps and capitalized on improvement opportunities to gain client trust.
 Introduced a structured approach to project execution including calendar management and client communications.
 Calculated policy coverage in partnership with the Data Analytics team; drove sustained increases in enrollment in parallel with a reduction in Group Universal Life denial of coverage.
 Co-designed a strategic communication plan to maximize adoption of the Voluntary Benefits Program; completed 6-8 annual open enrollments as well as Group Universal Life special enrollment

Provided guidance, support, and strategic insights to manage a portfolio of 6K+ medical products; partnered with Sales, Marketing, Business Intelligence, e-Commerce, and Contract Services to optimize the product strategy, iterate the product portfolio, and enhance P&L performance.
 Employed data scrubbing to eliminate duplicates and reinforce data quality and integrity.
 Contributed to a data migration initiative by validating and verifying the accuracy of data from the prior system.