Experience
Formed corporate structure, 14 direct reports; restructured website, brand, and marketing strategy to direct to consumer appeal.
Created Lean program, directed 7 courses; slashed wait time 49%, 85 min to 42 min; “visit to solution” ratio metric of 1.34.
Established "Single Patient Flow" featuring 12 Service Lines w/ “Perfect Patient” diagnosis; expanded #1 Rev Source 165%
•Responsible for 47% decrease in Rig downtime ($120M+ savings) by eliminating key failure modes of BOP Mux Pod parts.
•Obtained GB teaching Cert; taught GB course in both English (5) and Spanish (1). 89.21% Net Promoter Score.
•Created Lean Program at Service Center, “Off-Truck-On-Truck” 90 days to 52 days, saved $42K per pod, $800K/yr.
• Conducted Command operations for recapture of 500 Taliban prisoners and subsequent Afghan Army Commando surge.
• Planned and organized 72 tactical ground movements as Ground Forces Commander throughout Kabul, Wardak, and Baghlan Provinces, controlling $9M in equipment with zero loss to life.