• Oversaw full change management lifecycle (strategy, planning, and execution) across numerous digital transformation initiatives, leveraging quantitative and qualitative data-driven insights to drive end user satisfaction, assess risk, and evaluate change readiness for firms with workforces ranging from 8,000–18,000 employees
• Managed project logistics, including drafting SOWs, designing staffing models, managing project team resources, and forecasting project budget health to drive engagement margins up to 50%
• Drove business development by leading pursuit teams to develop proposal and RFP responses, and cultivating client relationships to extend existing project work to win contracts valued up to $1.8M
• Directed internal PwC Salesforce digital adoption tool (microlearning and gamification) program, overseeing $500K annual budget and managing team of 6 onshore resources and 4 offshore engineers (during performance year 2022) Client impact stories:
• Delivered executive alignme

• Facilitated alignment of sales, marketing, and technology teams during Salesforce CRM digital transformation / relaunch for global financial services company, through targeted change, communications, and training interventions, increasing end user adoption from 35% to 80% within 9 months, ahead of 12-month target
• Oversaw 6-month, $500K initiative for Salesforce gamification product development with 2 direct reports to deliver digital tool build, go-to-market materials, and delivery playbooks for digital adoption and micro-learning tools
• Designed and delivered upskilling for project team of ~75 team members on Agile ways of working and captured change impacts during system demo sessions to develop ways of working recommendations for finance, HR and supply chain functions for regional healthcare system's Oracle Cloud ERP launch that impacted 17,000+ employees
• Delivered 2-day design thinking workshop for 20 executive stakeholders to validate end user profiles, HR journey maps,

• Advised EVP on talent strategy for line-level development paths for ~350 employees by leading 2 team members to measure retention and development with Likert scale survey questions and qualitative feedback from spot interviews
• Conducted over 500 individual and group performance coaching sessions for graduate students—including MBA and business analytics students—from line-level to managing director with 99.7% CSAT scores

• Advised strategic planning committees to develop education programs for affinity groups within Archdiocese of Washington's 139 churches for regional population of 620,000 religious adherents
• Guided team of 12 leaders to develop annual strategic plans for adult education programs, and implemented weekly adult education programs serving 75–100 participants within organization of 2,500 registered families