I was responsible for shaping and executing Field Nation’s three-year strategic vision for customer experience, ensuring scalability and long-term customer value. I led Customer Success, Account Management, Professional Services, and Support. I played a key role in driving digital transformation, enhancing automation, and improving forecasting and governance structures. With deep expertise in data-driven strategy development, customer lifecycle optimization, and operational excellence, I deliver sustainable growth and profitability while navigating complex and evolving business landscapes. .

I led global post-sale operations, including Customer Success, Account Management, Professional Services and Support, driving customer retention, revenue expansion, and service delivery optimization. My leadership in scaling high-performing teams, transforming Customer Success into a revenue-generating function, and monetizing professional services contributed to the company’s successful private equity acquisition. I implemented structured account management frameworks, streamlined onboarding and retention strategies, and developed data-driven revenue operations models to enhance customer engagement and business scalability. Post-acquisition, I played a key role in navigating organizational transitions, aligning operational structures, and ensuring long-term value creation in a PE-backed environment.

Spearheaded initiatives to enhance customer experience, streamline operations, and improve retention strategies for public and private sector clients ranging from SMB to enterprise. I developed and implemented scalable success programs, structured customer engagement frameworks, and aligned cross-functional teams to drive adoption and long-term customer loyalty. By focusing on process standardization, executive-level relationship management, and value-based engagement models, I contributed to a strong Net Dollar Retention (NDR) strategy and sustained revenue growth.

Led new customer acquisition, enterprise sales strategy, and large-scale vendor enablement for Fortune 500 and Fortune 1000 clients. I developed scalable go-to-market strategies, optimized sales pipeline efficiency, and aligned Account Executives, Account Managers, and Customer Success teams to enhance conversion, adoption, and long-term customer value. My expertise in data-driven portfolio segmentation, partner program development, and revenue acceleration positioned the organization for sustained market expansion. I also played a key role in navigating complex partner ecosystems and operationalizing sales enablement processes to drive large-scale adoption.

Responsible for large-scale vendor enablement, enterprise sales strategy, and data-driven market expansion. I led a global team of Account Executives and Account Managers, driving new business acquisition and strategic account management. I scaled an Enterprise Enablement model, enabling vendors to integrate more efficiently and accelerating ecosystem growth. By leveraging advanced data analytics and segmentation strategies, I optimized portfolio alignment, improved conversion rates, and drove high-impact revenue initiatives. My expertise in navigating complex partner ecosystems, operationalizing sales processes, and scaling enterprise partnerships positioned the company for sustained growth and market leadership.

I specialized in operational strategy, large-scale partnership management, and service scalability for enterprise retailers. I led a high-growth operations team, optimizing customer engagement, workflow efficiency, and process automation to enhance service delivery. Skilled in change management and cost optimization, I implemented strategies to streamline support operations, improve contract efficiency, and drive long-term partner success. My expertise in team scaling, cross-functional collaboration, and operational excellence positioned the organization for sustainable growth and improved retailer experience.