Continued with work as outlined in previous role, in addition to facilitating business-critical commercial projects, including successful Revenue Uplift proof of concept and initiatives, Implementation Time to Value, Support Efficiency, Product Escalation and Sales Efficacy.

• Owned Employee IT Experience/KPIs: Escalated, facilitated, and participated in solving IT problems and issues.

• Owned the Facilities and Office Services function, leading lease negotiations and office moves for North America, ensuring smooth operation of daily services, and leading or supporting on-site and virtual events.

Worked with teams to identify and document critical processes, determine, and track appropriate KPIs and OKRs, identify and critical resolve issues. Internal Business Continuity Subject Matter Expert and consultant.

• Coached on and facilitated continuous improvement events (kaizens, problem solving processes), improving the performance of team and cross-functional processes. • Management of and stakeholder in Monthly Operations Meeting, working with executive leadership to optimize business strategy, operations and performance

• Remained Quality Management owner, facilitating audits and communicating with clients and prospects on Quality-related requirements and issues.

• Co-Chair, Persons with Disabilities Employee Resource Group, impacting employee experience and product.

Responsible for the maintenance and scalability of product realization supporting processes, including quality audits, nonconformances, document control, etc.

• Co-lead the organization-wide roll-out of the Fortive Business System (FBS) – a proven system based on the concept of continuous improvement – including implementation of and education on value stream mapping, kaizens, standard work, OKRs and daily visual management.

• Led the implementation of cross-functional processes, best practices and activities required to achieve ISO 9001:2015 compliance and certification.

• Worked with clients to help ensure GxP and HIPAA compliance.

• Researched and provided executive summaries for internal projects such as Business Continuity Planning and Data Security Requirements/General Data Protection Regulation.

Lead and managed the formalization of existing product realization and supporting processes.

• Implemented cross-functional processes, best practices, and activities to achieve ISO 9001 compliance.

• Achieved ISO 9001:2008 certification.

Lead the creation, maintenance, and scaling of QA infrastructure, including processes, controls, and assets. Responsible for QA sign-off on all software releases, including platform technology change

• Grew the QA department from 2 to 17 people.

Created and executed test cases for platform and application development. Responsible for QA sign-off on platform and application development