Led the privacy and security product strategy for Best Buy's consumer data compliance initiatives, ensuring full alignment with regulatory requirements and internal risk policies.
• Requirement Gathering & Functional Documentation:
• Partnered with legal, compliance, and IT teams to gather requirements for data retention, purge compliance, and privacy-by-design initiatives.
• Created detailed functional design documents, including user stories, acceptance criteria, process flows, and data mapping for system integrations.
• Designed API workflows and backend data structures to ensure seamless integration between the custom web order management system and enterprise databases.
• Testing & Data Analysis:
• Wrote test plans, test cases, and execution scripts for functional, integration, end-to-end, and regression testing of privacy workflows.
• Conducted UAT (User Acceptance Testing) with stakeholders and QA teams, logging defects, triaging issues, and ensuring timely resolution.
•

Transformed Best Buy's Trade-In Program from a low-volume loss leader into a profitable business unit through process optimization, automation, and system enhancements.
• Product Strategy & Order Management Improvements:
• Led requirement gathering sessions with internal teams and third-party vendors to enhance trade-in order processing workflows.
• Created detailed user stories and acceptance criteria for web application enhancements, ensuring a seamless customer trade-in experience.
• Integrated custom web order management systems with backend applications (JDE 9.2 ERP), improving inventory tracking and order fulfillment.
• Testing, Issue Resolution & Business Scaling:
• Developed test plans and UAT scripts, ensuring smooth rollouts of new trade-in features.
• Worked with QA teams to log defects, triage issues, and conduct root cause analysis for order processing failures.
• Scaled the Trade-In Program from a niche offering to a high-revenue business unit, increasing customer

Served as a Business Analyst for enterprise-wide system integrations, driving process efficiency and documentation across business units.
• Requirement Gathering & Process Optimization:
• Facilitated workshops with stakeholders and technical teams to define business needs and translate them into system requirements.
• Created functional specifications, process flow diagrams, and data models for system integrations.
• Conducted GAP analysis to identify system inefficiencies and recommend improvements.
• Testing & SQL Analysis:
• Developed and executed test plans for software implementations, ensuring smooth deployments.
• Wrote SQL queries to validate data integrity and analyze business performance metrics.