Leverage professional expertise, while managing projects and associated operations from inception to completion in a deadline-driven, challenging, and fast-paced environment.
● Enhanced client’s satisfaction by delivering proactive and business consulting services.
● Ensured seamless workflow by advising on automation strategy and organizational health.
● Boosted organizational growth by developing and implementing business process outsourcing (BPO) strategy.

Facilitated Dental / Vision departments by overseeing financials operations, KPIs, and employee performance with keen focus on streamlining operations. Executed proven expertise, while establishing performance goals for each department and providing feedback on methods to achieve targets. Negotiated vendor pricing for automation and BPO services. Supported Commercial, Medicaid, and Medicare membership by developing service strategy.

Oversaw and negotiated vendor financial contracts, such as service level agreements (SLAs). Provided best services to assist deployment of vendor technology and drove offshoring initiatives among 4 global vendors / sites. Improved quality and external audit results for global partners. Developed CBA for offshoring options by applying vigorous approaches. Designed formal change management with both domestic and global teams, while driving enterprise-wide initiatives.

Lead team of Global Healthcare support professionals

Lead team of claims processing professionals