As business development director at Emerge, a mid-sized managed services, outsourcing and contractor placement company, we're in the early stages of launching our New York City business. I have a multi-faceted role, managing and growing a multi-million dollar Fortune 100 account, scaling and managing our local operation, redesigning our client and employee experiences to position us for future opportunities, and driving our go-to-market strategy.

I consulted for two early stage start-ups. At an e-commerce company, I designed and built the customer experience and operations functions to get the business up and running. At a B2B technology company, I created a go-to-market strategy for a specific industry vertical, which included everything from market analysis to tactical sales implementation and prospecting.

I worked with the sales leadership team to build out the sales support function during a period of huge (3x in less than 6 months) growth, including:

• Led the field effectiveness team through the recruiting and training of 60 client managers
• Set new vision and strategy for the field enablement team, restructured and upskilled the team
• Re-designed digital sales management tool and website
• Created and led a $1.4 million employee engagement event with overall satisfaction rates of 96%

As a senior leader in Vanguard's retail sales organization managing a multiple-layer team, I led a 150-person segment delivering $3 billion of annual cash flow. We converted ~75% of our leads at an 80% satisfaction rate.

I set a vision to drive sales growth and operational productivity with my management team, oversaw the flawless execution of our sales process and the delivery of excellent client service, and managed the P/L.

The chief of staff role was about growth strategy development and execution and entrepreneurship in a global setting. The international business was new to Vanguard and an "internal start-up."

I set the strategic agenda with the International executive team and drove the execution of the strategy through our annual business planning process. I created the management information reporting to track our progress toward business goals.