Worked with client to assess and improve business processes for the Enterprise Integration department.
• Consolidated and documented business partners data to improve partner evaluation process.
• Designed and implemented interactive assessment BI models for decision making by executive leaders.
• Standardized project initiation and scope processes by streamlining a business case development

Oversaw change management initiatives and IT project portfolio management (PPM) for 20 research centers and laboratories serving 2000+ users. Facilitated process engineering workshops. Led requirements elicitation and project execution of 200+ value-added systems and enhancements including Ops Management System for startup research lab (Cloud). Designed and implemented a Service Request Management System (SAP/BPM) via a hybrid Agile/Waterfall model that enabled automating 4000+ service Requests.

Managed business requirements elicitation and developed user stories, functional specifications and technical requirements. Facilitated workshops with stakeholders, users, process owners and engineers to define scope, project plans, conceptualize architecture diagrams using BPM tools, design blueprints and sign off on change opportunities. Improved organizational effectiveness by running feasibility studies/ROI analyses, assisting customers in developing business cases, and developing blueprints

Directed the IT Service Delivery Model for 45+ top-tier customers, to include the university’s President, Executive Vice President, Provost, and Board of Trustees. Led business requirement processes for executive services. Streamlined support processes across teams.
• Reduced technical issues by 20% by deploying a preventative maintenance program and streamlining processes across the department.

Supervised daily operations, to include orchestrating workflow, coordinating trainings, and planning the office relocation for 100+ in-house team members. Appointed to lead a Six Sigma Green Belt project after demonstrating excellence in leadership.

Analyzed and enhanced current product bench-marking and pricing strategy for more than 1500 products.
• Managed online Search Engine Optimization (SEO) tools and marketing tactics that generated 25% increase of customer base within 8 months.
• Initiated social media marketing and e-commerce advertising campaigns resulting in 40% sales conversion rate.
• Supervised website content and maintenance, technical support and customer service.

Managed and directed a team of 9 staff members in the sales, inventory and technical support departments.
• Re-designed showroom and introduced a new computer section that increased revenue by 5%.
• Efficiently supervised and optimized day to day operations including marketing promotions, order processing and returned merchandise.
• Managed inventory for three different branches across the metro area.

Designed IT solutions for small-medium size businesses to fit client’s requirements and managed B2B sales process.
• Introduced and promoted onsite maintenance contracts to existing accounts that added 1.5% additional revenue to my company.
• Participated in company tenders with 90% vendor selection rate.
• Prepared promotions for the company’s existing accounts to maintain clients' relations