Functional Skills
Experience
•Performed customer segmentation and customer service usage analysis to predict optimal level of customer service support for utilities client; queried customer database in SQL
•Led the market sizing and financial analysis on a new gaming accessory product for a start-up; prepared presentation for a potential partner in joint venture
•Determined inorganic growth opportunities for an industrial client
•Use text mining to help internal deal origination team identify potential deal targets
•Responsible for sales and financial reporting for executives and field leaders of a portfolio company consisting of ~1,000 hair salons in North America and Europe with $400M in annual revenue
•Analyze customer base to drive sales and improve retention
•Create classification schema for types of help desk tickets in order to automate grouping of similar tickets and solutions
•Provide analytical support to account executives to present clients with product usage statistics and return on investment
•Generate insights from data and create dashboards for executives and external clients to drive strategic and marketing decisions
•Maintain internal Microsoft Access database and query database for account executives
•Performed statistical analysis of pricing policy on a line of industrial goods and analyzed the impact on win rate for salesforce
•Analyzed the profitability drivers for a custom product line for a division in a Fortune 500 company
•Assessed market dynamics for a service provider and develop strategies to increase win rate in bids for service contracts
•Optimize customer acquisition process and increased loan profitability by developing a process that reduced the number of credit report requests made to credit bureaus, resulting in a projected savings of $300,000 annually
•Utilize SQL to pull data from customer database and performed analysis on loan performance
•Present the recommendation to the executive board and obtained approval to validate the recommendation on a small subset of customers before firm-wide