• Managed and coordinated 60+ concurrent projects monthly, resulting in $23M+ revenue. Clients include AstraZeneca, Eli Lilly, and Bristol-Myers Squibb
• Spearheaded the implementation of an outcomes and analytics framework, resulting in a 25% improvement in learner performance in 2023, as validated by user data analysis
• Accelerated customer IT coordination by 20% in 2 quarters, optimizing data setup processes and expediting project timelines.
• Facilitated a surge in customer satisfaction and retention through the coordination of 550+ project retrospectives within two years, resulting in enhanced client engagement. Customer Experience Project Manager
• Demonstrated strong project management skills, effectively managing multiple projects and coordinating cross-functional teams to meet deadlines.
• Managed customer implementations independently, taking ownership of accounts post-sales close, ensuring accurate product configuration, and provisioning accounts effectively.
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• Achieved an 85% increase in system adoption rates within three months by coaching and directing healthcare providers on effective system usage and best practices
• Established and maintained strong relationships with key customer contacts, resulting in a 25% increase in customer engagement and satisfaction
• Implemented electronic health records (EHR) and billing/claims systems, resulting in a 30% reduction in patient wait times and improved patient access to care
• Resolved patient issues and concerns within 48 hours, resulting in a 45% improvement in patient satisfaction scores.

• Achieved a 45% increase in program participation within one year through targeted education initiatives and outreach efforts to underserved populations
• Conducted HEDIS gap analysis to identify areas for quality improvement and implemented targeted interventions to close gaps in care
• Educated and trained 1K+ healthcare providers on the principles and benefits of pay-for- performance models, resulting in a 30% increase in participation and quality improvements.
• Collaborated with internal teams to develop and implement 10 programmatic changes, resulting in improved compliance with regulatory requirements and increased program effectiveness.

• Maintained a 98% accuracy rate in documenting reported issues and actions taken, providing clear and concise communication for the customer.
• Drove the delivery of strategic initiatives, enhancing overall customer operational efficiency and performance by 25%

Develop and executed project management training program, enhancing team skills in knowledge

Directed project activities, ensuring alignment with business objectives and customer expectations

Managed contractual and financial deliverables for third-party vendors and showing compliance and performance

Participate in change management initiatives contributing to the successful adoption of new technologies

Designed curriculum guidelines and educational opportunities for Etiquette Miami that resulted in improved training effectiveness.

Applied learning theories to design curriculum content for school-age children, including "Winning Manners for Boys" and "Lovely Manners for Girls"programs. Additionally, designed dining etiquette for adults

Forged and nurtured relationships with community-based organizations, government agencies, and healthcare professionals.

Partnered with a marketing agency to produce multi-language campaigns including online marketing campaigns.

Coordinated cross -departmental efforts to integrate analytics into strategic planning, providing critical data that shaped project and program development